Current jobs related to Team Lead Training - Gurgaon, Haryana - Lenskart

  • Training Program Lead

    7 days ago

    Gurgaon, Haryana, India beBeeTraining Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Training Manager">As a Learning Experience Specialist at your next employer, you are the lead in designing, developing and delivering engaging training programs. Your role is to elevate the skills and performance of frontline employees and team leaders.">In partnership with Operations, you will drive both site-wide and campaign-specific training...

  • Team Lead

    7 days ago

    Gurgaon, Haryana, India Policybazaar for Business Full time

    Job DescriptionKey Responsibilities:- Lead, mentor, and manage a team of outbound sales representatives.- Set daily, weekly, and monthly sales targets and KPIs for the team.- Monitor team performance and provide regular performance feedback.- Conduct regular coaching, training sessions, and role-playing exercises.- Develop outbound sales scripts, email...

  • Team Lead

    7 days ago

    Gurgaon, Haryana, India Cyboard School Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Key ResponsibilitiesLead a team of sales executives and ensure achievement of individual and team targets.Develop and implement effective sales strategies aligned with company goals.Monitor and manage the sales pipeline and daily activities using CRM tools.Conduct regular team meetings, sales training, and performance reviews.Coordinate with internal...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India IHG Hotels & Resorts Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Will be leading a team of associates and senior associates who will be doing invoice Processing. Will need to make sure the process SLA's in terms of processing and accuracy are maintained on a daily and monthly basis. Will be actively involved in training, hiring and coaching of team members. Will be required to liase with on shore team members on a day to...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Technians Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    About the RoleWe are seeking a highly skilledMeta Specialist – Team Leadto join our growingdigital marketing agency. The ideal candidate will havehands-on expertise in Meta Ads (Facebook & Instagram)and proven experience inleading a teamto deliver high-performance campaigns across diverse industries. You will be responsible for strategy, execution,...

  • Team Lead

    4 days ago

    Gurgaon, Haryana, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description:At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon is seeking Team Lead for its Transportation team....

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Smashr Global Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Team Lead Job Location: Gurgaon Job Type: Full-time Job Summary:We are seeking a dynamic Team Lead Real Estate Sales to manage sales operations and channel partner networks for premium residential and commercial projects in Gurgaon. The role involves leading a sales team, driving large-ticket closures, building and maintaining channel...

  • Training Experience Lead

    6 days ago

    Gurgaon, Haryana, India beBeeTrainer Full time ₹ 6,00,000 - ₹ 12,00,000

    Job TitleWe are looking for an individual who can deliver impactful training experiences to our team in India. The ideal candidate will be responsible for crafting and implementing comprehensive training programs that enhance employee skills and performance.ResponsibilitiesCreate customized training programs for employeesAssess training needs and develop...

  • Team Lead

    1 week ago

    Gurgaon, Haryana, India Astroyogi Full time

    Location: WFO, Gurugram. Job Type: Full-time. Position Summary: We are seeking a proactive and experienced HR Team Lead to join our fast-paced team. The ideal candidate will have at least 3 years of hands-on experience in core HR functions and will be responsible for managing HR operations, employee engagement, and supporting overall organizational...

  • Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Fleetx Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:Supervise and mentor a team of 20 calling executives.Manage shift schedules, task allocation, and ensure staffing coverage.Conduct regular team meetings and performance reviews.Ensure each violation alert is followed by a timely call to the concerned driver.Monitor adherence to call scripts and quality protocols.Review and verify the...

Team Lead Training

2 weeks ago

Gurgaon, Haryana, India Lenskart Full time ₹ 12,00,000 - ₹ 20,00,000 per year

Training Manager – Customer Happiness Team

Position Overview

We are seeking a highly motivated and experienced Training Manager to lead the learning and development function for our Customer Happiness team. This role is responsible for designing, implementing, and evaluating training programs that equip our team members with the skills, knowledge, and mindset required to deliver exceptional customer experiences.

Key Responsibilities

  • Training Design & Delivery
  • Develop onboarding and ongoing training modules for Customer Happiness executives.
  • Conduct regular training sessions (classroom, virtual, and on-the-job).
  • Create and update training manuals, SOPs, and knowledge resources.
  • Skill Development
  • Focus on communication, empathy, problem-solving, product knowledge, and escalation handling.
  • Coach and mentor team members to improve soft skills and service quality.
  • Performance & Quality Improvement
  • Collaborate with Quality and Operations teams to identify gaps and design training interventions.
  • Monitor the impact of training through performance metrics, customer feedback, and quality scores.
  • Team Enablement
  • Ensure the Customer Happiness team is updated on new products, features, and policies.
  • Organize refresher trainings and workshops to build advanced capabilities.
  • Stakeholder Collaboration
  • Work closely with Customer Happiness leaders, HR, and L&D to align training programs with organizational goals.
  • Provide regular reports and insights on training effectiveness.

Qualifications & Skills

  • Bachelor's degree (MBA/PGDM in HR, Training, or related field preferred).
  • 5+ years of experience in training & development, preferably in customer service or contact center environment.
  • Strong facilitation and presentation skills.
  • Ability to design engaging training content (using tools like PPT, LMS, e-learning modules).
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to measure training effectiveness.