Team Lead

1 day ago


Gurgaon, Haryana, India Travel Empire Full time ₹ 2,70,000 - ₹ 5,40,000 per year

We are looking for a dynamic and experienced Team Leader– Holiday Packages to lead our holiday sales and operations team. This role demands a deep understanding of domestic and international holiday packages, strong leadership qualities, and the ability to drive high-performance sales teams. You will play a key role in ensuring smooth customer experience, growing revenue, and maintaining service excellence.

Key Responsibilities:

  • Manage a team of holiday package consultants (domestic & international).
  • Plan, delegate, and monitor daily sales and enquiry handling activities.
  • Ensure the team meets or exceeds individual and collective sales targets.
  • Train, motivate, and coach team members for product knowledge and upselling techniques.
  • Handle high-value clients and complex holiday bookings directly.
  • Monitor customer interactions to ensure a high level of service quality.
  • Coordinate with suppliers, DMCs, hotels, and local operators for package finalization and fulfillment.
  • Ensure accurate costing, itinerary planning, and documentation for all packages.
  • Resolve customer complaints/escalations promptly and professionally.
  • Submit regular performance reports to the management and suggest process improvements.

Job Types: Full-time, Permanent

Pay: ₹25, ₹45,000.00 per month

Work Location: In person



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