
Team Lead
1 day ago
We are looking for a dynamic and experienced Team Leader– Holiday Packages to lead our holiday sales and operations team. This role demands a deep understanding of domestic and international holiday packages, strong leadership qualities, and the ability to drive high-performance sales teams. You will play a key role in ensuring smooth customer experience, growing revenue, and maintaining service excellence.
Key Responsibilities:
- Manage a team of holiday package consultants (domestic & international).
- Plan, delegate, and monitor daily sales and enquiry handling activities.
- Ensure the team meets or exceeds individual and collective sales targets.
- Train, motivate, and coach team members for product knowledge and upselling techniques.
- Handle high-value clients and complex holiday bookings directly.
- Monitor customer interactions to ensure a high level of service quality.
- Coordinate with suppliers, DMCs, hotels, and local operators for package finalization and fulfillment.
- Ensure accurate costing, itinerary planning, and documentation for all packages.
- Resolve customer complaints/escalations promptly and professionally.
- Submit regular performance reports to the management and suggest process improvements.
Job Types: Full-time, Permanent
Pay: ₹25, ₹45,000.00 per month
Work Location: In person
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