Team Lead

21 hours ago


Gurgaon, Haryana, India Ambak Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities:

  • Tele-Sales Team Management
  • Manage and lead a team of 15–20 outbound tele-sales executives
  • Ensure daily performance targets (logins, calls, conversions) are met and exceeded
  • Conduct regular team huddles, feedback sessions, and performance reviews

Operational Metrics Ownership:

Monitor and drive KPIs including:

  • Attrition, Shrinkage, Occupancy, Login Hours
  • Productivity, Conversion %, AHT, Contractibility
  • Dialer utilization and lead penetration
  • Ensure 100% adherence to SOPs, quality parameters, and call hygiene

Stakeholder & SLA Management :

  • Act as a bridge between on-ground tele-sales teams and business stakeholders
  • Collaborate closely with Quality, HR, Training, and Product teams to drive performance
  • Own key SLAs linked to sales volumes, TATs, and lead utilization
  • Process Excellence & Escalation Handling
  • Identify workflow gaps and proactively implement process improvements
  • Resolve escalations and lead by example in high-pressure or volume surge environments
  • Support hiring, training, and team development initiatives

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