
Team Lead
1 day ago
We are seeking a proactive and experienced
Customer Success & Operations - Team Leader
to guide, mentor, and support our customer success team. The ideal candidate will be responsible for driving customer satisfaction, improving team performance, and ensuring the team follows best-in-class support practices. You'll play a pivotal role in creating SOPs, improving KPIs, and maintaining a high standard of service excellence.
How you will make an impact
:
- Team Leadership & Supervision
: Lead, motivate, and mentor the Customer Support and Operations team to ensure seamless service delivery and consistent operational execution. - Customer Experience Management
: Drive superior customer service by ensuring timely resolution of queries, maintaining high CSAT, NPS, and customer retention metrics. - Operational Coordination
: Oversee and coordinate daily operations including appointment scheduling with partner labs, managing logistics for sample pickups, and ensuring SLAs are met across the board. - Appointment & Service Scheduling
: Streamline appointment booking processes with labs and customers. Optimize technician schedules and resource allocation to improve efficiency and customer satisfaction. - Process Compliance
: Ensure adherence to standard operating procedures, internal quality controls, and data handling protocols across all customer and operational touchpoints. - SOP Creation & Implementation
: Design, document, and implement scalable SOPs for both support and operations processes. Continuously refi ne workflows based on feedback and performance data. - CRM Tool Implementation
: Lead the implementation and optimization of a CRM tool to improve case management, customer visibility, and team productivity. Ensure proper data migration, team onboarding, training, and ongoing improvements aligned with business needs. - Performance Management
: Track and report key performance indicators (KPIs) across both support and operations. Monitor productivity, turnaround time, and customer sentiment to drive continuous improvement. - Training & Development
: Organize regular training programs and workshops for the team to enhance product knowledge, operational fluency, and customer handling skills.
We are looking for people who
:
- Proven 5+ experience in a customer support or customer success leadership role.
- Strong understanding of customer experience metrics and tools.
- Advanced Microsoft Excel
working knowledge is highly required. - Are excellent communicators with a knack for coaching, cross-functional coordination, and problem-solving.
- Have experience implementing and managing CRM/ticketing systems (e.g., Zendesk, Freshdesk, Salesforce) including workflows and automation.
- Can build and implement scalable support and operational processes.
- Possess strong analytical skills and a data-driven approach to performance monitoring.
- Have experience working in tech-enabled customer support and operations environments.
-
Performance Marketing Lead
6 days ago
Gurgaon, Haryana, India Team Pumpkin Full time ₹ 15,00,000 - ₹ 25,00,000 per yearSummaryWe are seeking a highly experienced and results-driven professional to join our Paid Media department as a Lead. The ideal candidate will have at least 5 years of hands-on experience managing Paid Media campaigns across diverse platforms and industries. In this role, you will drive the company's digital marketing strategy, lead a talented team, and...
-
Lead - Paid Media
2 weeks ago
Gurgaon, Haryana, India Team Pumpkin Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title: Lead - Paid MediaSummary:We are seeking a highly experienced and results-driven individual to join our Paid Media department as a Lead. The ideal candidate will have at least 4 years of experience in managing Paid Media campaigns across various platforms and industries. As the Lead - Paid Media, you will play a crucial role in driving our...
-
Team Lead
2 weeks ago
Gurgaon, Haryana, India Makoto HR Solutions Full time ₹ 30,00,000 per yearExciting Job Opportunity with a Leading IPC We are hiring for Team Lead - Associate Director/Director - Office Leasing Transactions Location: Gurgaon Compensation: upto 30 LPA Looking for professionals with experience in commercial real estate transactions & office space leasing Preference for candidates from IPC / broking firms Must have strong expertise...
-
Team Lead
19 hours ago
Gurgaon, Haryana, India HireNow Staffing Full timeRole DescriptionThis is a full-time hybrid role for a Team Lead based in Berlin, Germany, with some work from home allowed. The Team Lead will be responsible for overseeing and managing a team, ensuring that all team members are working efficiently and meeting their targets. The day-to-day tasks include assigning tasks, providing guidance and support,...
-
Team Lead
22 hours ago
Gurgaon, Haryana, India Mobikwik Full time ₹ 20,00,000 - ₹ 25,00,000 per yearVKYC Team Lead MobiKwik -Experienced Leader in Digital VKYC & Inbound Operations | Driving Compliance, Efficiency & Performance in Fintech A MobiKwik VKYC Team Lead is responsible for managing and leading a team focused on digital VKYC (Video Know Your Customer) processes within the fintech company, MobiKwik. This role involves ensuring compliance with...
-
Team Lead
6 days ago
Gurgaon, Haryana, India Zero Brokerage Full time ₹ 15,00,000 - ₹ 25,00,000 per yearTeam Lead – Real Estate SalesLocation: Gurgaon (On-site)Work Schedule: 6 Days a WeekEmployment Type: Full-TimeIndustry: Real Estate / PropertyCompany OverviewZero Brokerage is a luxury real estate brokerage firm committed to offering transparent and customer-centric services. We specialize in premium residential and commercial real estate projects across...
-
Team Lead
19 hours ago
Gurgaon, Haryana, India Wize Careers Consultants Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPrior team leading International voice experience – B2B/B2C Collections.Lead and mentor a team of collections professionals, setting performance goals, and conducting regular performance reviews.Develop and implement strategies . Required Candidate profile1st 15 years of education should be regular ( NO OPEN LEARNING OR CORRESPONDENCE ).ALSo total gap in...
-
Team Lead
24 hours ago
Gurgaon, Haryana, India Technians Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout the RoleWe are seeking a highly skilledMeta Specialist – Team Leadto join our growingdigital marketing agency. The ideal candidate will havehands-on expertise in Meta Ads (Facebook & Instagram)and proven experience inleading a teamto deliver high-performance campaigns across diverse industries. You will be responsible for strategy, execution,...
-
Lead Generation Executive
22 hours ago
Gurgaon, Haryana, India My Side Team Full time ₹ 1,20,000 - ₹ 4,58,679 per yearLead Generation Executive (On-Site – Gurgaon, Sector 44)My Side Team ) is hiring a dynamic and results-driven Lead Generation Executive to join our on-site team in Gurgaon, Sector 44. In this role, you will be responsible for identifying and qualifying potential clients, building a strong sales pipeline, and supporting our business growth initiatives. If...
-
Team Lead
1 week ago
Gurgaon, Haryana, India Technians is now Nians Full time ₹ 5,00,000 - ₹ 15,00,000 per yearPosition: Team Lead - Paid MediaExperience:2+ yearsLocation:Sector 48, GurugramAs the Paid Media Team Lead specializing in Google platforms, you will be responsible for developing, implementing, and optimizing effective advertising campaigns across all paid media platforms.Roles & Responsibilities:Lead and manage a team of paid media specialists, providing...