Assistant Front Office Manager

7 days ago


Devendra Nagar Raipur Chhattisgarh, India Hotel Vennington Court Full time ₹ 22,00,000 - ₹ 25,00,000 per year

Job description-

  • Supervise and support front office staff in delivering excellent service to all guests.
  • Assist with the management of daily front desk operations, including guest check-ins, check-outs, room assignments, and billing.
  • Resolve guest complaints and requests promptly and professionally.
  • Monitor performance, appearance, and attendance of front desk employees.
  • Ensure compliance with hotel policies, procedures, and standards.
  • Coordinate with housekeeping and other departments to ensure room readiness and efficient service delivery.
  • Handle VIP and special guest requirements with discretion and care.
  • Conduct daily briefings and ensure smooth shift transitions.
  • Support the Front Office Manager in administrative tasks including scheduling, training, inventory, and report generation.
  • Maintain up-to-date knowledge of hotel services, amenities, policies, and promotions.
  • Assist in ensuring all health, safety, and emergency procedures are understood and followed.

Qualifications-

  • Bachelor's degree or diploma in Hospitality Management or a related field.
  • Minimum of 4–6 years experience in front office operations, with at least 2 year in a supervisory role.
  • Proficient in hotel management software (e.g. IDS, WINCLOUD).
  • Excellent interpersonal, leadership, and problem-solving skills.
  • Strong communication skills, both verbal and written.
  • Customer service-oriented with attention to detail.
  • Ability to work flexible hours including weekends, holidays, and shifts.

Job Types: Full-time, Permanent

Pay: ₹22, ₹25,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Experience:

  • total work: 3 years (Preferred)

Work Location: In person



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