Call Centre Representative

7 days ago


Mumbai, Maharashtra, India Lifecare Diagnostics Full time ₹ 2,40,000 - ₹ 3,60,000 per year
  • Handling calls: Answering inbound and outbound calls in a timely manner, and following communication scripts while speaking to customers
  • Identifying customer needs: Researching issues, resolving complaints, and providing solutions
  • Building relationships: Upselling products and services, and building sustainable customer relationships
  • Following up: Following up on customer calls to ensure satisfaction, and escalating issues with management when necessary
  • Proactively reaching out: Reaching out to prospects and customers to generate new sales opportunities
  • Maintaining records: Organizing conversation records and maintaining member records
  • Improving performance: Attending training sessions to stay up to date on company products, services, and policies, and recommending improvements for systems and processes

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per month

Experience:

  • tele sales: 1 year (Preferred)
  • total work: 1 year (Preferred)

Language:

  • Fluent English (Required)

Work Location: In person


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