Lead Field Service Rep

Lead Field Service Rep - Commercial

Company:

Boeing India Private Limited

Boeing is currently looking for a Lead Field Service Representative to join their team in Mumbai, India. Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers.

This Boeing Field Service Representative position is ideally suited to professionals with aviation industry experience looking for career growth, enhancement, and challenges within the aviation industry.

The chosen candidate will provide on-site company and remote representation and technical support to Boeing airline customers based in and transiting through New Delhi, India. The position will require:

• Developing airline support strategies, coordinating with senior leaders inside Boeing and the customer organizations.

• Ensuring excellent relationships and initiating corrective action to ensure customer satisfaction with company products and services.

• Provide airline operations support and contribute to the development of strategy and support plan.

• Review maintenance, engineering, flight operations and performance data and research aircraft and fleet reliability issues.

• Assist with developing solutions to airplane level technical problems and operational issues.

This position is expected to be 100% onsite, with 25% Travel

Position Responsibilities:

• Utilize multi-disciplined (airframe, avionics, structures) technical expertise and company knowledge to assist the customer in achieving high levels of proficiency in the operation and maintenance of company products by investigating product problems, determining cause, and developing and implementing corrective action.

• Identify and evaluate customers' business priorities and success criteria. Contribute to the development of strategy and support plan to achieve customer's operational objectives. Deploy and monitor support plan and act to meet performance objectives.

• Understand customer expectations and assist the customer in interpreting and using technical support data and documents, provide technical On-The-Job training, and act as the on-site liaison between The Boeing Company and customer personnel of widely varying backgrounds, to achieve resolution of significant technical and operational issues.

• Help implement aircraft entry into service plan. Provide training and assistance with issues related to the maintenance, operations, troubleshooting, fault rectification and deferring Minimum Equipment List (MEL) items for aircraft models new to the airline. Provides hands-off assistance to customer in turn-around and dispatch of aircraft on the flight line.

• Develop excellent relationships across multiple organizations and with all levels of commercial airline customers and company personnel to ensure customer satisfaction with company products and services.

• Be comfortable presenting technical and non-technical information to internal and external leadership

• Work with teams, as well as suppliers and Boeing home organizations, to identify opportunities to leverage company products and services to meet customer specific requirements. Provide visibility of significant customer in service problems and opportunities. Identifies potential products and services offerings. Occasional domestic and international travel is required.

• Provides technical and operational guidance to customers. Monitors fleet operational status and responds to customer requests. Research company and customer data to resolve onsite technical issues. Assist with developing solutions to technical and operational issues. Assesses response effectiveness.

• Serve as a customer advocate; maintain a positive attitude in crisis environment, and must have the ability to work independently with minimal supervision.

• Provide excellent support at any hour; any length of time; i.e., on call 24 hours per day, 7 days per week; as the job requires, and accept additional tasks and duties as assigned by the management.

• Understands the customers' requirements to ensure customized solution for aircraft in AOG situations. Tracks progress of the solution and maintains company and customer situational awareness.

• Provides follow-up with the customer to ensure solution was received and suitable.

Basic Qualifications (Required Skills/Experience):

Recent and preferably in-depth experience on 777 and/or 787 and/or 737NG/MAX  model aircraft in maintenance or Engineering or Technical Customer support roles

Ability to identify technical issues and provide troubleshooting assistance to resolve technical issues on aircraft.

Good technical and soft skills with a high degree of both verbal and written communication to co-lead in a team environment.

A willingness to identify operational issues and provide research-oriented guidance to the airline staff and management; able to provide local solutions.

Ability to prioritize and manage customer workload without supervision.

Ability to interact with all levels within airline management on technical issues.

Ability to work closely with Executives within the Boeing organizations and Customers in a consultative role.

Willingness to travel and support customers regionally and internationally.

An understanding that this position will encompass long work weeks with several telecoms occurring in the evenings and possibly weekend hours.

Propensity and capacity to co-lead and work in diverse teams.

Ability and willingness to lead various technical projects with our airline customers.

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor/FAA A&P) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

• FAA A&P/ICAO Equivalent license on Boeing model aircraft or more than 10 years in a customer facing technical role with Boeing model airplane

• Experience working Boeing model aircraft in Engineering or maintenance roles in Airline/MRO/OEM

• Experience in Aviation Service Engineering/Technical Service role.

Relocation:

• This position does not offer relocation benefits. This requisition is for an international, locally hired position L4 Field Service Representative.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (India)

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