Billing Administrator

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

Job Description

Requirement Details

Billing Administrator

Pune/Noida-India

You will be asked to work on Order Management, Order of Material, Billing and they will report to Team Lead and have a hybrid schedule in Pune/Noida, India.

Job Description:

Principal duties and responsibilities

1. Execute processes in compliance with established SOPs and guidelines. Performs a wide variety of billing administration duties for assigned team(s) globally.

2. Works with contracts admins, field service engineers and regional SPOCs to ensure compliance in the service contracts business.

3. Normally follows established procedures on routine work, requires instructions only on new assignments.

4. Should have exposure around audits and services contracts.

5. Receives assignments in the form of objectives with goals and the process by which to meet goals.
6. Maintains the confidentiality of sensitive and proprietary technical, financial and commercial information.

7. Prior experience & Knowledge of Contract Review/Release, Contract/Project Closure, Confirmations, Invoice Creation and Editing, Credit Note Generation and Create / Maintain Service Sales Orders as required.

8. Should have required knowledge on commercial aspects of contracts and closures.

9. Applies acquired job skills and company policies and procedures to complete assigned tasks

10. Extract data & publish necessary reports required by the various regional stakeholders as per the established cadence.

11. Contribute in Root cause analysis for any deviation highlighted by the regional stakeholders, required documentation of the said deviations and responding to audit processes as & when required.

12. Use the various official tools available like conference calls & emails for frequent interaction with peers/ customers & regional stakeholders on discussion related to processes, contracts, feedback, presentations & other updates on a regular basis.

13. Interact with vendor regional SPOC and Contracts Team Members to assure project progress to meet customer requirements.

Leadership

1. Act as a Point of Contact for acknowledging & addressing internal customers queries related to Projects & Contracts.

2. Participate & actively contribute to continuous improvement initiatives & reporting/documenting enhancements to improve productivity.

3. Enthusiastic to work & adapt in a dynamic, fast paced and challenging environment

Interpersonal Skill

1. Attention to detail

2. Regularly interacts with project/contract administrators, Regional SPOCs and other Business Unit stakeholders to build productive internal/external working relationships.

3. Strong passion for delivering excellent customer experience.

4. Excellent communicator at all levels (in person, written, telephone) with strong ability to clearly articulate & convey the understanding to peers & customers.

5. Need to be exceptionally good at problem solving.

Education & Experience:

1. Bachelor's Degree in Science/ Commerce/ Business Administration or equivalent.

2. 3-5 years of relevant experience in Business Operations.

3. Should have exposure to Global Work style, engagement with clients while sitting at remote locations.

4. Willing to work in flexible business shifts including NA/LA time zone to drive business stakeholder connect.

5. Lean Six Sigma certifications are a plus.

What We Offer:

Our benefits package includes …

• The ability to collaborate with, learn from colleagues in a complex, global organisation.
• We provide a working environment with a creative company, paired with a great compensation package, great benefits, and a supportive atmosphere where you can sharpen with new challenges and development opportunities.
• Hybrid work-from-home and at a determined Rockwell Automation facility.
• Corporate Social Responsibility opportunities,
• Support from our 24/7 employee assistance program.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

#LI-Hybrid

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.