Associate Customer Billing Administrator
1 week ago
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise
General Summary:
The Associate Customer Billing Administrator provides support for the Billing teams. This role is responsible for overseeing the billing process by sending invoices to clients and monitoring outstanding balances to ensure each account is paid timely and accurately. This role works in partnership with cross-functional teams to track the billing process of customers and verify all billing items are accounted for.
Essential Duties & Responsibilities:
Provides support to the Finance teams, with a high attention to detail
Verifies discrepancies with clients and resolves issues in a timely manner
Sends invoices and account updates to clients
Keeps an accurate record of client accounts and outstanding balances
Addresses and solves client questions and issues
Securely handles client's data and payment information
Provides regular, accurate reports of billing data
Knowledge, Skills, and/or Abilities Required:
Ability to perform routine situations and procedures with moderate supervision
Excellent customer service skills
Strong team player with ability to build positive and collaborative relationships within the ConnectWise organization
Strong communication skills, both written and verbal
Knowledge of industry best practices
Comfortability using MS Office products and internal billing platform
Strong time management and organizational skills
Shift Timing - 3:30 PM to 12:30 AM
Working Conditions - Pune / Mumbai (Onsite)
Educational/Vocational/Previous Experience Recommendations:
Requires basic knowledge of job procedures and tools
Preferred: 1+ year(s) working in a SaaS environment
Preferred: bachelor's degree in related field
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at or
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