Billing Officer

This is an exciting opportunity to be part of the Pune-based shared services team supporting a leading UK healthcare provider. As a Billing Officer, you will play a critical role in ensuring financial accuracy by preparing, validating, and reconciling patient, insurance, and third-party bills. You will work closely with clinical, administrative, and finance teams, making sure that billing is done timely, accurately, and in compliance with healthcare regulations while also delivering a positive experience to patients and funders.

Department: Finance / Billing

Reports To: Billing Lead

Shift: UK Shift pm 9.00 pm IST)

Job Type: Work From Office (WFO)

Key Responsibilities

Invoice Generation & Management

• Prepare and issue accurate invoices to self-pay patients, private medical insurers (PMIs), embassies, and third-party payers.
• Ensure all services, procedures, and treatments are billed in accordance with tariff agreements and contracts.
• Submit Electronic Data Interchange (EDI) invoices via Healthcode, escalate failures, and resolve issues.

Insurance, Embassy, Third-Party Liaison & Pre-authorisation

• Liaise with private medical insurers, external agencies (embassy) and other third-party payers to resolve billing queries or discrepancies.
• Validate insurance authorisations and obtain necessary documentation.
• Screen Letters of Guarantee (LOGs) and maintain medical reports for embassy patients.

Revenue Assurance

• Reconcile billing with clinical and administrative records to ensure completeness and accuracy.
• Assist in identifying and resolving billing errors or anomalies.

Patient Communication

• Communicate with patients regarding their bills, outstanding balances, and payment options.
• Handle queries professionally and empathetically.

Financial Reporting

• Support finance team with monthly revenue reporting, aged debt analysis, and audit preparation.
• Maintain up-to-date records in the billing and patient management systems (Compucare / EHR/EPR platforms).

Compliance

• Ensure billing practices comply with GDPR, healthcare regulations, and insurance policies.
• Follow all internal financial policies and external standards.

Skills & Experience Required:

• 3 to 5 years experience in billing or accounts receivable, ideally in a healthcare or medical setting.
• Familiarity with private healthcare billing and insurance procedures.
• Strong knowledge of billing codes (e.g., CCSD, ICD-10).
• Proficient in Microsoft Office and financial/billing software (e.g. SAP, Meditech, Epic, Compucare or similar).
• Strong numerical accuracy and attention to detail.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a busy environment.

Desirable:

• Knowledge of UK private medical insurance processes and UK healthcare tariffs.
• Understanding of GDPR and other relevant healthcare legislation.
• Experience with Hospital Information Systems (HIS).

Personal Attributes:

1. High level of integrity and confidentiality.
2. Proactive problem-solver with strong ownership.
3. Team player with a professional, courteous approach.

Working Conditions & Benefits

• This is a Work From Office (WFO) role based in Pune, not Work From Home. A limited hybrid option may be considered only in exceptional circumstances.
• You will regularly collaborate with colleagues across Finance, Billing, Admissions, Commercial, and Patient Services, giving you broad exposure and valuable cross-functional learning opportunities.
• A chance to shape and strengthen financial operations for a leading UK healthcare client.
• Direct collaboration with UK leadership teams, where your work will directly contribute to driving performance, efficiency, and impact.
• We offer a competitive compensation package, along with a generous leave policy, medical insurance, and a collaborative work environment.
• High performers can look forward to clear career growth opportunities.

Please answer the qualifying questions carefully incomplete or casual responses may lead to your application not being considered.

If you're ready to take ownership, sharpen your expertise, and make a real impact in global healthcare finance, apply today and grow with us