Guest Relations Officer

2 days ago

Chennai, Tamil Nadu, India Anderson Diagnostics Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Anderson Diagnostics & Labs is at the heart of medical innovation in Chennai. Established in 2008 by a team of dedicated physicians, we are committed to making top-tier medical technology accessible to everyone. Our facility, spanning 20,000 square feet, is not just a laboratory; it's a hub of pioneering diagnostic services offering comprehensive imaging and specialty lab services in one centralized location

We need Customer Relationship Officers for all our Chennai branches - Nungambakkam, Adyar, Chrompet, Vadapalani & Nungambakkam

Customer Relationship Officer Patient Care is responsible for ensuring a smooth, courteous, and efficient patient experience from the moment they arrive at the branch to the time they leave. This role acts as the first point of contact and provides end-to-end support, helping patients navigate registration, sample collection, billing, and report delivery processes while maintaining high service standards.

Key Responsibilities:

Greet patients and visitors warmly upon arrival and assist them through the service process.

Coordinate with patients through registration, billing, sample collection, and report collection areas.

Coordinate with laboratory, front office, and technical teams to ensure smooth and timely service delivery.

Provide accurate information to patients regarding tests, procedures, wait times, and report delivery.

Address patient queries and concerns professionally, escalating issues when necessary.

Ensure the waiting area is orderly and patients are attended to in a timely manner.

Monitor patient flow and reduce bottlenecks to enhance service efficiency.

Ensure adherence to company protocols, patient confidentiality, and hygiene standards.

Collect patient feedback and contribute to continuous service improvement.

Qualifications:

Minimum of a Bachelor's degree or equivalent in healthcare, life sciences, or hospitality (preferred).

5 years of experience in a patient-facing role, preferably in diagnostics, healthcare, or hospital settings.

Strong communication and interpersonal skills.

Ability to multitask and work in a fast-paced environment.

Proficient in using basic computer systems and patient management software.

Key Competencies:

Patient-centric attitude

Problem-solving ability

Attention to detail

Time management

Team coordination

Professional appearance and demeanor

Experience: 5-7 yrs exp

Interested candidates share your resume through whatsapp /

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