Guest Relation Executive

3 days ago

Chennai, Tamil Nadu, India Wonderla Holidays Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Set up and lead Guest Relations operations for Wonderla Chennai (new park launch).
  • Design and implement SOPs and service processes to establish best-in-class guest experience standards.
  • Greet and engage guests, ensuring smooth entry and personalized attention throughout their visit.
  • Address and resolve guest concerns related to rides, dining, lost & found, accessibility, and park facilities.
  • Deliver personalized services for VIPs, differently-abled guests, and families with children.
  • Train, guide, and supervise the Guest Relations team (including reception/front office staff).
  • Promote park amenities, restaurants, retail outlets, and special programs to maximize guest engagement.
  • Collect and analyze guest feedback (NPS, reviews, surveys) and take corrective actions for continuous improvement.
  • Coordinate effectively with internal teams (operations, F&B, security, rides, retail) to resolve issues promptly.
  • Build strong guest loyalty through personalized engagement and relationship management.
  • Coordinate with the Cash Team and NTR (Non-Ticket Revenue) Team to drive in-park sales and upselling opportunities.
  • Promote and support revenue initiatives such as Fast-Track ticket sales, seasonal offers, dining packages, merchandise, and festive/event-based promotions.
  • Engage guests proactively in cross-selling park services and special experiences to enhance revenue per visitor.
  • Prepare and present regular reports on guest satisfaction, complaint trends, revenue contribution from guest relations, and service improvement initiatives.

Preferred candidate profile

  1. Excellent communication and interpersonal skills.
  2. Strong leadership ability with experience in managing guest-facing teams.
  3. Customer-first mindset with excellent conflict resolution and problem-solving skills.
  4. Ability to multitask and remain calm under pressure in a fast-paced environment.
  5. Hands-on experience in guest feedback management (NPS, online reviews).
  6. Proficiency in English; regional language skills are an advantage.

Flexibility to work on weekends, holidays, and extended hours.

  • Guest Relations Executive

    3 days ago

    Chennai, Tamil Nadu, India BSCPL Infrastructure Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Title: Guest Relations Executive (Female Staffs Only)Location: Chennai (Perumbakkam)Position Type: Full-TimeJob Summary:As a Guest Relations Executive, you will be the face of the company , Responsible for creating a warm and welcoming atmosphere for our guests. You will ensure that all guests receive personalized service and assistance during their...

  • Guest Relations Executive

    3 days ago

    Chennai, Tamil Nadu, India Wonderla Holidays Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Skills:-Excellent communication and interpersonal skills.Strong leadership ability with experience in managing guest-facing teams.Customer-first mindset with excellent conflict resolution and problem-solving skills.Ability to multitask and remain calm under pressure in a fast-paced environment.Hands-on experience in guest feedback management (NPS, online...

  • Guest Relation Executive

    3 days ago

    Chennai, Tamil Nadu, India DRA Homes Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Position: Guest Relation Executive (Female)Department: Sales / Customer ExperienceLocation: Chennai(Siruseri)Gender:-Female OnlyCompany: DRA HomesAbout DRA Homes DRA Homes is a trusted name in Chennais real estate sector, delivering premium residential projects with unmatched quality and customer focus.We are looking for a confident and well-presented Guest...

  • Guest Relation Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Aitken Spence Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Meet,greet and direct Guests who enter the lobby area-Manage,record and resolve promptly Guest complaints-Demonstrate a thorough understanding of all facilities and services provided within the hotel-Upselling -Main point of contact for VIP Guests.

  • Guest Relation Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Compass Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesGood command of the English language is essential, both written and verbal .Must possess strong organization time management skills, attention to detail.Must be guest service focused and a team player.Positive attitude and outgoing personality is essential.Personable, enthusiastic, self-motivated and able to work...

  • Front Office – Guest Relation Executive

    6 days ago

    Chennai, Tamil Nadu, India Naukri Hospitality Jobs Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are looking for a highly skilled and experienced Front Office Guest Relation Executive / Supervisor to join our team in the hospitality industry. The ideal candidate will have 3-5 years of experience in front office operations, guest relations, and supervision.Roles and ResponsibilityManage front office operations, ensuring seamless day-to-day...

  • Guest Relation Executive

    1 week ago

    Chennai, Tamil Nadu, India Kauvery Hospital Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Roles and Responsibilities* Provide exceptional patient care and support to ensure a positive experience for guests.* Develop and maintain strong relationships with patients, families, and healthcare teams.* Coordinate with hospital departments to resolve guest concerns and issues in a timely manner.* Maintain accurate records of patient interactions,...

  • Guest Relation Executive

    21 hours ago

    Chennai, Tamil Nadu, India Adityaram Properties Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Roles and Responsibilities* Manage front desk operations, including handling phone calls, emails, and messages.* Maintain accurate records of guest interactions and feedback.

  • Guest Relation Officer

    16 hours ago

    Chennai, Tamil Nadu, India Kauvery Hospital Full time

    Guest Relations Group Data for Google Reviews & Feedback (IP & OP).Patient Satisfaction Score (Before Day) – Discharge Feedback.Treat well app – Complaints closure checking.Info mail – All mail to be addressed within 24 hrs.Patient Grievance AddressalVIP CoordinationDeclared Patient / Complicated Patient ManagementTreatwell Application with regard to...

  • Housekeeping Executive

    1 week ago

    Chennai, Tamil Nadu, India Zip By Spree Guest House Chennai Full time ₹ 3,00,000 - ₹ 3,36,000 per year

    Responsibility & Authority:Responsible for cleanliness, orderliness, and appearance of the entire Hotel.Ensure that rooms are made as per company standards.Prepare Annual Housekeeping Budget.Maintain par stock of guest supplies, cleaning supplies, linen, and uniforms.Organize inventories with Accounts and General Store for linen, uniform, and fixed...