Technical Helpdesk Coordinator

4 days ago

Anandpur Kolkata West Bengal, India Allied Digital Services Ltd Full time ₹ 2,84,000 per year

Job Responsibilities: Male and Female both can apply

  • Oral and written communication skills in English, Hindi and Bengali.
  • Minimum 2-3 years of experience.
  • Good knowledge in office applications like Mailing, MS Word, Excel, Power Point etc.

Main Job Tasks and Responsibilities:

  • Respond to requests for assistance in person, via phone, electronically
  • Follow standard help desk procedures
  • Log all help desk interactions / Ticketing tools
  • Must be having concept in ITIL process i.e. Incident and Request Management
  • Redirect problems to appropriate resource
  • identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document
  • resolutions & prepare activity reports.
  • 1st level of basic support to be provided through remote support for Ms Outlook, SAP etc.

Job Types: Full-time, Permanent

Pay: Up to ₹284,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • IT Helpdesk Support: 3 years (Required)

Language:

  • English, Hindi and Bengali (Preferred)

Location:

  • Anandpur, Kolkata, West Bengal (Preferred)

Work Location: In person

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