Helpdesk Executive

6 hours ago

Salt Lake Kolkata West Bengal, India VOLER Cars Ltd. Full time

**Key Responsibilities**:

- **Customer Support**:

- Provide prompt and professional technical assistance to both internal users and external clients in the ITES industry.
- **Incident Management**:

- Log and track all support requests, ensuring detailed documentation and communication of each issue.
- Follow up on open tickets, providing updates and ensuring timely resolutions according to established service level agreements (SLAs).
- **Technical Troubleshooting**:

- Diagnose and resolve a wide range of technical issues related to software, hardware, networking, and IT systems.
- **Software & Hardware Setup**:

- Install, configure, and maintain both software and hardware for internal employees and external clients.
- Assist in setting up new workstations, troubleshooting issues related to laptops, desktops, and peripheral devices (printers, scanners, etc.).
- **Client Management**:

- Maintain strong relationships with external clients and provide exceptional IT support as part of the company’s client services.
- Coordinate with clients to understand their IT needs and ensure their issues are resolved in line with ITES contracts and SLAs.
- **Knowledge Management**:

- Develop and maintain knowledge bases and FAQ sections to aid in quicker issue resolution for users and clients.
- Create and maintain technical documentation related to the services and support provided.
- **Monitoring & Reporting**:

- Monitor system performance and notify management of recurring issues or potential system outages.
- Generate periodic reports on help desk performance, ticket resolution, and common issues encountered for analysis and improvements.

Basic criteria
- 1. Having knowledge of mail etiquette

2. Basic knowledge of Excel

3. Communication skills_English & Hindi

**Qualifications**:

- **Education**:

- Graduate
- **Experience**:

- Prior experience in IT support or help desk roles, preferably within the ITES or service-based industry.
- Experience with handling customer support in a fast-paced environment.
- Knowledge of CRM systems and help desk software (e.g., ServiceNow, Freshdesk, Zendesk).
- **Technical Skills**:

- Familiarity with cloud-based solutions (Google Workspace, Microsoft 365, etc.) commonly used in the ITES industry.
- Basic understanding of server administration, Active Directory, and VPN troubleshooting.
- **Soft Skills**:

- Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
- Strong problem-solving and analytical skills.
- Ability to manage multiple tasks simultaneously while maintaining attention to detail.
- Ability to work well under pressure and within service level agreements.
- Customer-oriented, with a positive and proactive approach to troubleshooting and providing solutions.

**Working Conditions**:

- Full-time role with potential for weekend or after-hours support, depending on business requirements.
- Flexibility to handle multiple shifts[ **Day / Night** ] if necessary to support different time zones for clients.

**Additional Information**:

- Competitive salary with potential for performance-based incentives.
- Opportunities for career advancement and specialized training in ITES-specific technologies and processes.
- Collaborative and dynamic work environment with exposure to a wide range of IT tools and client-facing technologies.

Pay: From ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Shift:

- Day shift
- Night shift

Work Days:

- Monday to Friday
- Weekend availability

Work Location: In person

  • Management Trainee Accounts Payable Helpdesk

    3 weeks ago

    Kolkata, West Bengal, India GENPACT Full time

    Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at...

  • Helpdesk Executive

    4 days ago

    Kolkata, West Bengal, India JLL Full time

    JLL supports the Whole You, personally and professionally. The Help Desk Executive is responsible for complaint Management of Office premises. Assist Campus Manager in the documentations Maintaining and monitoring all the activities related to events and provide support for office Administration. Maintaining all the activities of knowledge center. Ensure...

  • Helpdesk Executive

    3 days ago

    Kolkata, West Bengal, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...

  • Management Trainee, Accounts Payable Helpdesk

    5 days ago

    Kolkata, West Bengal, India Genpact Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Management trainee accounts payable helpdeskManagement trainee accounts payable helpdesk-MAN Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're...

  • Management trainee accounts payable helpdesk

    4 weeks ago

    Kolkata, India Genpact Full time

    Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Sales Executive

    2 weeks ago

    west bengal, India Wetroo Automation Full time

    Company Description WebMantra Technology Services Pvt Ltd. is a forward-thinking provider of intelligent automation and digital transformation solutions, specializing in streamlining enterprise operations across industries. Our cloud-based platforms are engineered for high performance, seamless CRM/helpdesk integrations, and enhancing business communication...

  • Sales Executive

    2 weeks ago

    west bengal, India Wetroo Automation Full time

    Company DescriptionWebMantra Technology Services Pvt Ltd. is a forward-thinking provider of intelligent automation and digital transformation solutions, specializing in streamlining enterprise operations across industries.Our cloud-based platforms are engineered for high performance, seamless CRM/helpdesk integrations, and enhancing business communication...

  • Sales Executive

    1 week ago

    west bengal, India Wetroo Automation Full time

    Company Description WebMantra Technology Services Pvt Ltd. is a forward-thinking provider of intelligent automation and digital transformation solutions, specializing in streamlining enterprise operations across industries. Our cloud-based platforms are engineered for high performance, seamless CRM/helpdesk integrations, and enhancing business communication...

  • Helpdesk Executive

    2 days ago

    Kolkata, India Millennium Skill Assessor PVT ltd Full time

    Profile -Help Desk Executive Salary - Rs 23,000 - 25,000 /-. Experience -2 - 3 years’ experience in Residential complex as Help Desk Executive should have good communication skill and knowledge of computer.. **Job Types**: Permanent, Full-time **Salary**: ₹23,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident...

  • Helpdesk Executive

    4 days ago

    Kolkata, West Bengal, India JLL Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description : Help Desk Executive at JLL JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow...