Helpdesk Executive
2 days ago
: Help Desk Executive at JLL
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
- The Help Desk Executive is responsible for complaint Management of Office premises.
- Assist Campus Manager in the documentations.
- Maintaining and monitoring all the activities related to events and provide support for office Administration.
- Maintaining all the activities of knowledge center.
- Ensure upkeep of the office floors.
- Daily operations of the Help Desk function including delivery, problem escalation/resolution.
- Operates emergency response desk; coordinates emergency action during off hours or in case of emergency/breakdown or failures.
- Perform related duties as assigned by the CM.
- Responsible for Office upkeep, Staff punctuality.
- Responsible for office management, agreements, Govt. approvals, assist CM in legal matters.
- Receive & log calls/complaints/requests from clients/customers/tenants etc.
- Forwarding on reactive calls to CM / Engineers / maintenance staff.
- Issue job cards.
- Handle Complaint Management System efficiently and effectively.
- Answering queries from the clients/customers.
- Provide necessary inputs for Daily Management Report and Monthly Management Report.
- Ensure that DMR is shared with all the stakeholders daily.
- Generating Performance reports to present to the Management on Monthly basis.
- Monitoring the ongoing works schedule.
- Filing of paperwork.
- Taking/Producing Minutes of Weekly and Monthly Meetings.
- Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipment as required.
On-site Kolkata, WB
Scheduled Weekly Hours:48
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table
JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLLs recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
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