Helpdesk Executive

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   The Help Desk Executive is responsible for complaint Management of Office premises.Assist Campus Manager in the documentationsMaintaining and monitoring all the activities related to events and provide support for office Administration.Maintaining all the activities of knowledge center.Ensure upkeep of the office floors.Daily operations of the "Help Desk" function including delivery, problem escalation/resolutionOperates emergency response desk; coordinates emergency action during off hours or in case of emergency/breakdown or failuresPerform related duties as assigned by the CMResponsible for Office upkeep, Staff punctualityResponsible for office management, agreements, Govt. approvals, assist CM in legal matters Receive & log calls/complaints/requests from clients/customers/tenants etc.Forwarding on reactive calls to CM / Engineers / maintenance staffIssue job cards.Handle Complaint Management System efficiently and effectivelyAnswering queries from the clients / customersProvide necessary inputs for Daily Management Report and Monthly Management Report.Ensure that DMR is shared with all the stake holders daily.Generating Performance reports to present to the Management on Monthly basisMonitoring the ongoing works scheduleFiling of paperworkTaking/Producing Minutes of Weekly and Monthly MeetingsMaintenance and monitoring of network resources such as Printers, Fax Machines and other office equipment as requiredLocation: On-site –Kolkata, WBScheduled Weekly Hours:48If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.