Helpdesk Executive

7 days ago


Kolkata, India Learning Spiral Full time

**Job Summary**:
**Job Duties and Responsibilities**
- Advise client on appropriate action
- Follow standard help desk procedures
- Log all help desk interactions
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Inform management of recurring problems
- Stay updated with system information, changes, and updates

**Education, Qualifications and Experience**
- Bachelor’s degree preferred.
- working knowledge of fundamental operations of relevant software, hardware, and other equipment
- knowledge and experience of customer service practices
- related experience and training in troubleshooting and providing help desk support

**Key Skills**:

- Excellent oral and written communication skills in English.
- Customer service orientation
- Problem-solving

**Job Location: Raipur (preferred), Kolkata.



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