Helpdesk Executive

3 days ago

Kolkata West Bengal, India JLL Full time

JLL supports the Whole You, personally and professionally.
The Help Desk Executive is responsible for complaint Management of Office premises.
Assist Campus Manager in the documentations
Maintaining and monitoring all the activities related to events and provide support for office Administration.
Maintaining all the activities of knowledge center.
Ensure upkeep of the office floors.
Daily operations of the “Help Desk” function including delivery, problem escalation/resolution
Operates emergency response desk; coordinates emergency action during off hours or in case of emergency/breakdown or failures
Perform related duties as assigned by the CM
Responsible for Office upkeep, Staff punctuality
Responsible for office management, agreements, Govt. approvals, assist CM in legal matters
Receive & log calls/complaints/requests from clients/customers/tenants etc.
Forwarding on reactive calls to CM / Engineers / maintenance staff
Issue job cards.
Handle Complaint Management System efficiently and effectively
Answering queries from the clients / customers
Provide necessary inputs for Daily Management Report and Monthly Management Report.
Ensure that DMR is shared with all the stake holders daily.
Generating Performance reports to present to the Management on Monthly basis
Monitoring the ongoing works schedule
Filing of paperwork
Taking/Producing Minutes of Weekly and Monthly Meetings
Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipment as required
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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