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Customer Support Engineer

2 weeks ago

Pune, Maharashtra, India Pratiti Technologies Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Job Title : Customer Support Engineer/ OPS Engineer

Role description :-

Customer Support Engineer/ OPS Engineer We are looking for a dynamic executive to join our customer support operations team. The executive will be responsible for technical customer support and manage relationships with customers. This position is ideal for young solar photovoltaic enthusiast in renewable energy sector, who is looking for demonstrating technical understanding in challenges in solar PV power plant O&M and asset management and providing best customer support service. The executive would be closely working directly with customer support manager and operations head on daily basis. The executive will be hands on working on Apollo, our patented performance intelligence and health analytics solution for solar PV power plants.

Responsibilities 1.Configuration of new plants on to Apollo 2.Checking all engineering files of the power plant received from the customer 3.Setting up plant topology and configuration in Apollo 4.Setting up data pipeline connection between Apollo and customer site 5.Activating all product features in apollo relayed to central monitoring, analytics and CMMS 6.Validating plant onboarding checks and preparing handover files to the customer 7.Creating UAT report for the handover plants Must-Haves Customer Support and Technical Support skills Troubleshooting and Field Service abilities Data Integration Protocol Experience in renewable energy or related industry is a plus Knowledge of solar and wind power plant operations Bachelor's degree in Engineering or renewable field Pune based candidates only Qualification Bachelor in Computer Science/Engineering a Customer Support Engineer/ OPS Engineer