Customer Support Engineer

Job DescriptionJob Summary: As a Mobile Support Engineer, you will play a vital role in providing technical assistance and support to users of mobile applications and devices. You will work closely with customers to troubleshoot issues, answer queries, and ensure a seamless user experience. This entry-level position offers an excellent opportunity to develop...

About SMS Magic:SMS Magic is a leading cloud-based messaging platform, trusted by businesses worldwide for its powerful and seamless communication solutions. We specialize in delivering omnichannel messaging services like SMS, WhatsApp, and email, integrated with CRM platforms such as Salesforce and Zoho. As we continue to grow, we're looking for motivated...

Technical Support|India|Job ID - POS3298_2Company DescriptionAbout CyberArk:CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud...

What is Rojo all about?Founded in 2011, Rojo Integrations has transformed from a consulting firm into a comprehensive SAP integration leader, partnering with top software vendors like SAP, Coupa, SnapLogic, and Solace.As the leading SAP integration partner and ultimate expert, we provide seamless enterprise integration and data analytics solutions, enabling...

DescriptionThe PositionWe are seeking a Technical Customer Support Engineer who is passionate about helping customers, solving problems, and improving user experiences. You'll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services.Responsibilities & SkillsYou...

ResponsibilitiesLeadership & StrategyDefine and execute the application support strategy aligned with business goals.Lead and mentor a global team of support engineers and managers.Establish KPIs and SLAs to measure and improve support performance.Define strategies and establish support process with Icertis solution partners.Customer FocusCustomer focused...

Job Title: Customer SupportLocation: Hinjewadi Phase 1, PuneCompany Overview: Join one of the fastest-growing IT services companies, where innovation and cutting-edge technology drive our growth. We deliver scalable, data-driven solutions to global clients.Job Summary:We are seeking a motivated and customer-focused Customer Support Executive to join our...

Company DescriptionAster Technologies is committed to delivering high-quality instruments and innovative solutions tailored to meet the evolving needs of the water treatment industry. We believe in quality, prompt service, and cutting-edge technology to help you automate and streamline your water treatment processes. We offer customized automation solutions...

What You'll DoThe Technical Support Engineer acts as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and...

Responsibilities: Dive Deep, conduct RCA, Identify causes & Fix them by formulating solutions which may include process changes, new process implementations. Monitor customer support processes such as buyer communications, feedbacks, cancellation & return requests, implement tracking system to analyze customer engagement metrics such as FRT, Resolution TAT....