Mobile Support Engineer(Customer Support)
2 weeks ago
Job Description
Job Summary: As a Mobile Support Engineer, you will play a vital role in providing technical assistance and support to users of mobile applications and devices. You will work closely with customers to troubleshoot issues, answer queries, and ensure a seamless user experience. This entry-level position offers an excellent opportunity to develop your skills in mobile technology and customer service.
Profile- Mobile Support Engineer
Experience 0.6 to 2 Years
Notice Period – Immediate to 15 Days
Job Mode – Work from Office (Night Shift – 9:00 PM to 6:00 AM)
Location- Pune
Company Website:
Requirement:
- You will be responsible for providing Mobile Services support via telephone & face to face support to internal company employees.
- You will use internal CRM application to log new cases & update progress on existing cases in a timely manner.
- You will follow and update procedures for the mobile policies on a day-to-day basis & during audits.
- Experience in a technical mobile support
- Excellent commination skills especially with international customers
- Excellent customer service and interpersonal skills.
Soft Skills:
- Excellent Communication Skill
- Problem Solving Skill
- Time Management
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