Mobile Support Engineer(Customer Support)

1 week ago


Pune, Maharashtra, India Rabbit And Tortoise Technology Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Description

Job Summary: As a Mobile Support Engineer, you will play a vital role in providing technical assistance and support to users of mobile applications and devices. You will work closely with customers to troubleshoot issues, answer queries, and ensure a seamless user experience. This entry-level position offers an excellent opportunity to develop your skills in mobile technology and customer service.

Profile- Mobile Support Engineer

Experience 0.6 to 2 Years

Notice Period – Immediate to 15 Days

Job Mode – Work from Office (Night Shift – 9:00 PM to 6:00 AM)

Location- Pune

Company Website:

Requirement:

  1. You will be responsible for providing Mobile Services support via telephone & face to face support to internal company employees.
  2. You will use internal CRM application to log new cases & update progress on existing cases in a timely manner.
  3. You will follow and update procedures for the mobile policies on a day-to-day basis & during audits.
  4. Experience in a technical mobile support
  5. Excellent commination skills especially with international customers
  6. Excellent customer service and interpersonal skills.

Soft Skills:

  • Excellent Communication Skill
  • Problem Solving Skill
  • Time Management

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