It Support Engineer

4 days ago

Pune, Maharashtra, India Ajeenkya Dy Patil University Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Skills Needed for Desktop Support Engineers

In order to handle such a wide variety of critical responsibilities - providing tech support, troubleshooting complex issues, configuring systems, training users, and managing inventory - desktop support engineers need a diverse set of technical and interpersonal skills.

Technical Skills

  • Operating Systems: Extensive knowledge of operating systems like Windows, macOS and Linux distributions
  • Hardware: Understanding of computer components, mobile devices, printers, networks
  • Software: Familiarity with productivity software, collaboration tools, security programs, etc.
  • Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
  • Scripting: Write scripts to automate tasks using languages like PowerShell
  • Networking Concepts: Solid grasp of how LANs, WANs, Wi-Fi, VPNs etc. function

Typical Desktop Support Engineer Job Responsibilities

  • Providing phone, email, remote, and in-person support to troubleshoot various technical problems
  • Installing and configuring computer hardware, software, peripherals, and networking equipment
  • Resolving issues with internet connectivity, printers, scanners, phones, and other equipment
  • Performing troubleshooting to diagnose system failures and identifying root causes
  • Managing technology inventory and placing orders for equipment
  • Escalating complex issues to the appropriate teams if unable to resolve them independently
  • Providing new system orientation and training to end users
  • Documenting technical issues and solutions in a ticketing system

The primary role of a desktop support engineer is to provide help desk support to users within the organization who are having problems with their IT equipment or systems. This includes:

  • Receiving requests via phone, email, chat, or ticketing systems
  • Asking questions to properly diagnose reported issues
  • Resolving common problems like network connectivity, password reset, email access, printer jamming, etc.
  • Tracking issues from initial report to final resolution

When users experience more complex system failures, desktop support engineers leverage their technical expertise to troubleshoot and determine root causes. This involves:

  • Investigating error messages
  • Reviewing system and application logs
  • Testing software and hardware to pinpoint faulty component(s)
  • Escalating to a specialized team if unable to diagnose
  • Documenting details to share with engineering/development teams

3. Install & Configure Systems

Desktop support techs handle a variety of installation, configuration and maintenance tasks to optimize computer systems throughout the organization, including:

  • Formatting, partitioning and imaging hard drives
  • Upgrading or replacing hardware components like memory, network cards, video cards
  • Installing operating systems, software drivers and applications
  • Setting up new devices, printers, scanners, etc.
  • Configuring system settings, security tools, VPN access etc.
  • Performing preventative maintenance activities

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Maitreyee It Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,We are seeking an experienced Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our clients for our IT services/products. Your primary objective will be to resolve technical issues, troubleshoot problems, and ensure customer...

  • Desktop Support Engineer

    2 days ago

    Pune, Maharashtra, India PrajTech – Managed IT Services Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionPrajTech IT Services provides end-to-end IT solutions for businesses of all sizes across various industries. We specialize in designing, implementing, and managing robust IT infrastructures that enhance operational efficiency and business growth. Our core services include network installation and management, cybersecurity solutions, cloud...

  • Field Support Engineer

    4 days ago

    Pune, Maharashtra, India Total IT Global Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Field Support Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and...

  • M365 Support Engineer L1

    2 weeks ago

    Pune, Maharashtra, India AlifCloud IT Consulting Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: M365 Technical Support Engineer L1Location: NIBM Pune, IndiaJob Type: Full-TimeWork Type: Fully OnsiteCompensation: As per market standardsKey Skills: Microsoft 365, Office, Intune, Entra ID, Defender for Office, Endpoint SecurityJob Description:We are seeking a passionate and skilled M365 L1 Support Engineer to join our team. As a Level 1 Support...

  • Support Engineer

    3 weeks ago

    Pune, Maharashtra, India Velotio Technologies Full time

    Velotio Technologies is a product engineering company working with innovative startups and enterprises. We are a certified Great Place to Work and recognized as one of the best companies to work for in India. We have provided full-stack product development for 110+ startups across the globe building products in the cloud-native, data engineering, B2B SaaS,...

  • Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Velotio Technologies Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Velotio Technologies is a product engineering company working with innovative startups and enterprises. We are a certified Great Place to Work and recognized as one of the best companies to work for in India. We have provided full-stack product development for 110+ startups across the globe building products in the cloud-native, data engineering, B2B SaaS,...

  • IT Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Peoplefy Infosolutions Pvt. Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position : Information Technology Support EngineerJob Type : Full-timeJob Summary : We are seeking a proactive and skilled Information Technology Support Engineer to be the first point of contact for all IT-related requests. The ideal candidate will have a Bachelor's degree in a relevant technical field and possess strong experience in the MES...

  • Customer Support Engineer

    6 days ago

    Pune, Maharashtra, India Pratiti Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title : Customer Support Engineer/ OPS EngineerRole description :-Customer Support Engineer/ OPS Engineer We are looking for a dynamic executive to join our customer support operations team. The executive will be responsible for technical customer support and manage relationships with customers. This position is ideal for young solar photovoltaic...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India KEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionKEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED is a renowned consultancy firm located in Bangalore, Karnataka, India. The firm provides specialized manpower solutions tailored to meet the diverse needs of various industries. With a commitment to excellence, KEYRESOURCE MANPOWER CONSULTANCY PRIVATE LIMITED supports businesses in achieving...

  • IT Support Engineer

    4 days ago

    Pune, Maharashtra, India Energy Exemplar Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About Energy ExemplarIn an era where the world is rapidly advancing towards a cleaner future through decarbonization, Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Founded in 1999 in Adelaide, Australia, our award-winning software portfolio encompassing the modeling and simulation platform PLEXOS, Aurora, and Adapt2, is...