IT Tech Support Engineer

5 days ago

Pune, Maharashtra, India SPHINX SOLUTIONS PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Experience : 3-5 years

Location & Type

  • Location: Remote (Permanent Work From Home)
  • Employment: Full-time
  • Night Shift

About the role

  • Provide day-to-day technical support for end users.
    Focus on email account setup, Outlook configuration, basic Windows & Linux troubleshooting, and user onboarding/offboarding.

Key responsibilities

  • Provision and manage email accounts (Office 365 / Exchange / Google Workspace).
  • Configure Microsoft Outlook (desktop & mobile): account setup, signatures, OST/PST issues, sync troubleshooting.
  • Provide first-line support for Windows (10/11) and basic Linux (Ubuntu/CentOS) tasks.
  • Troubleshoot common hardware (PCs, laptops, printers) and software issues.
  • Respond to and update tickets in the ticketing system; meet SLAs.
  • Remote support via RDP, AnyDesk, TeamViewer, etc.
  • Reset passwords and perform basic AD / Azure AD user/group tasks or coordinate with AD admins.
  • Assist with onboarding/offboarding: device setup, license assignment.
  • Maintain runbooks and knowledge-base documentation.
    Escalate complex issues to senior engineers and follow through to resolution.

Required skills & experience

  • 1–2 years in IT support / helpdesk / desktop support.
  • Hands-on with Office 365 / Exchange Online and/or Google Workspace.
  • Confident with Outlook setup and troubleshooting (desktop & mobile).
  • Basic Linux command-line skills: user management, permissions, package install, reading logs.
  • Strong Windows troubleshooting: user profiles, networking, Event Viewer.
  • Familiar with Active Directory / Azure AD basics.
  • Experience with ticketing systems (ServiceNow, JIRA, Freshdesk, etc.).
  • Good communication and customer-service skills.
    Ability to document procedures clearly.

Nice-to-have

  • Basic network troubleshooting (IP, DNS).
  • Experience with Intune / SCCM or other endpoint management.
  • Basic scripting (Bash / PowerShell).
    Certifications: CompTIA A+, Microsoft 365 Fundamentals, ITIL Foundation.

Tools & technologies

  • Outlook (desktop/mobile), Office 365 / Exchange, Google Workspace
  • Windows 10/11, Linux (Ubuntu/CentOS)
  • Ticketing systems: ServiceNow, JIRA, Freshdesk (or similar)
  • Remote tools: RDP, AnyDesk, TeamViewer
  • Basic CLI: ssh, tail, grep, apt/yum

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