Tech Support Engineer

2 days ago

Pune, Maharashtra, India Avegen Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Us

We are a growing digital health company focused on creating impactful digital health solutions. We're looking for a talented Junior Designer who can hit the ground running and contribute immediately to our product and marketing initiatives across multiple touchpoints.

Job Summary:

The Tech Support Engineer is responsible for responding to customer queries and complaints, walking customers through basic troubleshooting technical issues or setup processes. We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Contribute to the thriving Customer Success team with great customer services and the ability to meet the needs of clients who need assistance.

Moreover, this person will be partially responsible for supporting and helping the internal Customer success team with any documentation related to the product or compliance.

The ideal candidate has previous experience in a tech support role, works well independently and as part of a team, is detailed oriented, customer oriented and has great communication skills. We are looking for an extrovert candidate that has great team working skills and an attitude to get things done. This is a Full-time job that requires someone to work within the European time zone (from 12 pm to 9:00 pm IST).

Responsibilities:

Maintain a positive, empathetic, and professional attitude toward customers always.

Prioritise and process customer complaints and requests submitted

Investigate & resolve customer requests / complaints by liaising with the internal technical and implementation team in a timely manner

Assist customers with account creation / login issues to HealthMachine

Troubleshoot technical issues to deliver great customer care along with some basic configuration.

Assist the customer facing/implementation managers with project plans updates

Assist with creating/maintaining customer related documents

Manage multiple requests / issues at once

Skills & Qualifications:

Proven customer tech support experience

B E/B Tech in Computer Science or B.C.S or equivalent

Knowledge of HTTP, Browser tools such as chrome web inspector and firebug.

Strong understanding of Databases

Ability to stay calm when customers are stressed or upset.

Attention to detail and good problem-solving skills.

Excellent interpersonal skills.

Good written and verbal communication skills

What We Offer

Competitive salary

Professional development opportunities

Collaborative, mission-driven work environment

Opportunity to make a real impact on patient health outcomes

Flexible work arrangements

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