Tech Support Engineer

2 days ago

Pune, Maharashtra, India Avegen Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Us

We are a growing digital health company focused on creating impactful digital health solutions. We're looking for a talented Junior Designer who can hit the ground running and contribute immediately to our product and marketing initiatives across multiple touchpoints.

Job Summary:

The Tech Support Engineer is responsible for responding to customer queries and complaints, walking customers through basic troubleshooting technical issues or setup processes. We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Contribute to the thriving Customer Success team with great customer services and the ability to meet the needs of clients who need assistance.

Moreover, this person will be partially responsible for supporting and helping the internal Customer success team with any documentation related to the product or compliance.

The ideal candidate has previous experience in a tech support role, works well independently and as part of a team, is detailed oriented, customer oriented and has great communication skills. We are looking for an extrovert candidate that has great team working skills and an attitude to get things done. This is a Full-time job that requires someone to work within the European time zone (from 12 pm to 9:00 pm IST).

Responsibilities:

Maintain a positive, empathetic, and professional attitude toward customers always.

Prioritise and process customer complaints and requests submitted

Investigate & resolve customer requests / complaints by liaising with the internal technical and implementation team in a timely manner

Assist customers with account creation / login issues to HealthMachine

Troubleshoot technical issues to deliver great customer care along with some basic configuration.

Assist the customer facing/implementation managers with project plans updates

Assist with creating/maintaining customer related documents

Manage multiple requests / issues at once

Skills & Qualifications:

Proven customer tech support experience

B E/B Tech in Computer Science or B.C.S or equivalent

Knowledge of HTTP, Browser tools such as chrome web inspector and firebug.

Strong understanding of Databases

Ability to stay calm when customers are stressed or upset.

Attention to detail and good problem-solving skills.

Excellent interpersonal skills.

Good written and verbal communication skills

What We Offer

Competitive salary

Professional development opportunities

Collaborative, mission-driven work environment

Opportunity to make a real impact on patient health outcomes

Flexible work arrangements

  • nCircle Tech

    4 days ago

    Pune, Maharashtra, India nCircle Tech Pvt. Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description : About Us : nCircle Tech Private Limited (Incorporated in 2012) empowers passionate innovators to create impactful 3D visualization software for desktop, mobile and cloud. Our domain expertise in CAD and BIM customization is driving automation with the ability to integrate advanced technologies like AI/ML and AR/VR, which empowers our...

  • IT Tech Support Engineer

    4 days ago

    Pune, Maharashtra, India SPHINX SOLUTIONS PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Experience : 3-5 yearsLocation & TypeLocation: Remote (Permanent Work From Home)Employment: Full-timeNight ShiftAbout the roleProvide day-to-day technical support for end users.Focus on email account setup, Outlook configuration, basic Windows & Linux troubleshooting, and user onboarding/offboarding. Key responsibilitiesProvision and manage email accounts...

  • Tech Engineer

    2 days ago

    Pune, Maharashtra, India UBS Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    IndiaInformation Technology (IT)Group FunctionsJob Reference #328863BRCityPuneJob TypeFull TimeYour roleAre you a Tech Engineer with experience of on-prem and Cloud based projects? Do you like developing modern AI applications? Are you confident in delivering the objectives within highly complex projects? Your responsibilities as a Tech Engineer will be: ...

  • nCircle Tech

    3 days ago

    Pune, Maharashtra, India nCircle Tech Pvt. Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Description : About Us : nCircle Tech Private Limited (Incorporated in 2012) empowers passionate innovators to create impactful 3D visualization software for desktop, mobile and cloud. Our domain expertise in CAD and BIM customization is driving automation with the ability to integrate advanced technologies like AI/ML and AR/VR, which empowers our...

  • Tech DevOps Engineer

    3 days ago

    Pune, Maharashtra, India UBS Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    IndiaInformation Technology (IT)Group FunctionsJob Reference #321874BRCityPuneJob TypeFull TimeYour roleDo you want to play a vital part in the design of our current and future banking technology? Do you have proven ability to design, support and Integrate complex platforms and applications?We're looking for an Tech DevOps Engineer to: Design IaaC aligned...

  • It Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Ajeenkya Dy Patil University Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Skills Needed for Desktop Support EngineersIn order to handle such a wide variety of critical responsibilities - providing tech support, troubleshooting complex issues, configuring systems, training users, and managing inventory - desktop support engineers need a diverse set of technical and interpersonal skills.Technical SkillsOperating Systems: Extensive...

  • Sr. Tech Support Rep III

    1 week ago

    Pune, Maharashtra, India Johnson Controls Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    What You Will DoAs a Tech Customer Service Representative, you will be working with corporate accounts for Physical Security Systems, specifically focusing on Access Control and CCTV systems. Your role will involve providing technical support, troubleshooting, and ensuring the effective functioning of security systems like CCURE, March Networks, Genetec,...

  • Sr. Tech Support Rep III

    2 weeks ago

    Pune, Maharashtra, India Johnson Controls Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    What You Will DoAs a Tech Customer Service Representative, you will be working with corporate accounts for Physical Security Systems, specifically focusing on Access Control and CCTV systems. Your role will involve providing technical support, troubleshooting, and ensuring the effective functioning of security systems like CCURE, March Networks, Genetec,...

  • Tech Lead

    2 weeks ago

    Pune, Maharashtra, India Tech Mahindra Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description Job Summary Network Engineer L3 India (Pune and Hyd) (24x7 support Shift) with Work from office. Primary Skills: Networking concepts with NAC deployment experience, CCNA, CCNP. Experience: 7 to 10 years of total work experience.Required Skills:Strong experience on Routing and Switching, BGP & Cisco ASR, Juniper Routers Strong...

  • Five9 Automation Engineer

    4 days ago

    Pune, Maharashtra, India Tech Holding Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About us:Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of...