Tech Support Intern
2 weeks ago
Company: Aiflo
Location: Kondhwa, Pune (On-site)
Duration: 3 Months
Stipend: Performance-based
About the Internship
We're looking for Tech Support Interns who are eager to learn and solve real-world technical challenges. As a Tech Support Intern at Aiflo, you'll assist users, troubleshoot technical issues, and ensure a seamless experience across our platform.
Key Responsibilities:
• Provide first-level technical support to users via chat, email, or calls.
• Troubleshoot software and system-related issues and escalate when needed.
• Collaborate with the development team to report bugs and suggest improvements.
• Assist in preparing FAQs, help guides, and support documentation.
• Log, track, and manage user queries efficiently.
Required Skills:
• Basic understanding of web applications and SaaS platforms.
• Knowledge of troubleshooting and customer support practices.
• Strong communication and analytical skills.
• Ability to multitask and work collaboratively in a fast-paced environment.
• Eagerness to learn and explore AI-based tools and automation technologies.
Who Can Apply:
• Students or recent graduates in Computer Science, IT, or related fields.
• Available to work on-site in Kondhwa, Pune for 3 months.
• Passionate about technology, problem-solving, and customer support.
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