Tech support
2 weeks ago
Company Description
Fox AirComm Private Limited is a rapidly growing provider of digital marketing solutions, specializing in services such as Social Media Marketing, SEO, Google Ads, and website design. The company also excels in Bulk SMS, WhatsApp Marketing, and Email Marketing, enabling organizations to enhance their web presence and scale their businesses effectively. Known for delivering cost-effective and high-quality services within defined timelines, Fox AirComm serves a diverse range of clients. Based in Pune, the company is committed to providing innovative and timely solutions while maintaining customer satisfaction.
Role Description
This is a full-time, on-site Tech Support role located in Pune. The Tech Support professional will assist customers by addressing technical queries, troubleshooting software and hardware issues, and providing efficient resolutions to enhance customer satisfaction. The role involves identifying and resolving system malfunctions, analyzing technical problems, and ensuring smooth operational functionality in line with client requirements.
Qualifications
- Experience in Technical Support and Troubleshooting to identify and resolve software or hardware issues effectively.
- Strong Customer Support and Customer Satisfaction skills to build trust and ensure positive client experiences.
- Proficient Analytical and Problem-Solving skills to evaluate technical issues systematically and provide logical resolutions.
- Effective communication abilities to convey technical solutions clearly to non-technical users.
- Relevant certifications or a diploma in IT, Computer Science, or a related field is preferred but not mandatory.
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