Customer Relationship Manager

2 weeks ago

Bantala Kolkata, India Excellent Footwear Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

We are seeking a highly motivated and customer-focused Customer Relationship Manager (CRM) to join our team. The ideal candidate will be responsible for building and maintaining strong, profitable relationships with our key clients, ensuring their satisfaction, and driving business growth. This role requires a professional with a strategic mindset, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities

  • Relationship Management: Act as the primary point of contact for a portfolio of key clients, developing and nurturing long-term relationships built on trust and mutual success.
  • Customer Satisfaction:Proactively engage with customers to understand their needs, address any issues or concerns, and ensure they are satisfied with our

products/services. Develop and implement strategies to improve customer loyalty and reduce churn.

  • Business Growth: Identify and pursue new sales opportunities within existing accounts through upselling and cross-selling. Collaborate with the sales team to expand the customer base and generate new revenue.
  • Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure a seamless and consistent customer experience.
  • Reporting: Maintain accurate records of all customer interactions and activities. Prepare and present regular reports on key customer metrics, such as satisfaction rates, retention, and account growth.

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