Customer Relationship Manager

24 hours ago

North Parganas Kolkata, India Freelancer Anirban Mongal Full time

Job Description Description We are seeking a motivated Customer Relationship Manager to join our team in India. The ideal candidate will be responsible for fostering strong relationships with our clients, ensuring their needs are met, and enhancing their overall experience with our services. This role requires excellent communication and interpersonal skills, as well as a commitment to customer satisfaction. Responsibilities - Develop and maintain strong relationships with clients to enhance customer satisfaction. - Act as the main point of contact for customer inquiries and issues. - Identify customer needs and provide tailored solutions to enhance customer loyalty. - Collaborate with sales and marketing teams to ensure alignment on customer engagement strategies. - Monitor customer feedback and conduct surveys to gather insights for service improvement. - Prepare and deliver reports on customer interactions and feedback to management. - Assist in the development and execution of customer retention strategies. Skills and Qualifications - Bachelor's degree in Business Administration, Marketing, or a related field. - Excellent verbal and written communication skills. - Strong interpersonal skills to build rapport with clients. - Proficient in CRM software and Microsoft Office Suite. - Ability to analyze customer data and generate reports. - Problem-solving skills and a proactive approach to customer service. - Time management skills and the ability to prioritize tasks effectively. For More Queries Contact : ANIRBAN MONGAL Contact Number : 9875464679

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