CRM Manager

6 days ago


Nagercoil, Tamil Nadu, India Panacorp Software Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Develop and implement CRM strategies to enhance customer engagement and loyalty.

  • Manage and optimize the CRM database, ensuring data accuracy and integrity.

  • Analyze customer data and behavior to identify trends and insights for targeted marketing campaigns.

  • Collaborate with marketing, sales, and customer service teams to ensure a cohesive approach to customer interactions.

  • Design and execute customer segmentation strategies for personalized communication.

  • Monitor and report on CRM performance metrics, providing insights and recommendations for improvement.

  • Train and support team members on CRM tools and best practices.

  • Stay updated on CRM technologies and industry trends to leverage new opportunities.

Qualifications:

  • Bachelor's degree in Marketing, Business Administration, or a related field.

  • 3+ years of experience in CRM management or a similar role.

  • Strong analytical skills and experience with data analysis tools.

  • Excellent communication and interpersonal skills.

  • Ability to work collaboratively in a fast-paced environment.

  • Knowledge of digital marketing strategies and customer engagement tactics.


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