Customer Support Executive

2 days ago

Chennai, Tamil Nadu, India Printrove Products Pvt Ltd Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Description

Printrove Products Pvt Ltd helps artists and designers reach their audience through everyday products. As a white labelled print-on-demand drop shipping solution, Printrove supports artists, designers, and eCommerce entrepreneurs by printing, packing, and shipping customized merchandise on demand. Our services include printing and drop shipping custom designs on phone cases, mugs, notebooks, posters, coasters, and mouse pads within 48 hours, all without stocking inventory and zero upfront costs.

Role Description

This is a full-time on-site role for a Customer Support Executive, located in Chennai. The Customer Support Executive will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring customer satisfaction. Day-to-day tasks include managing online support channels, resolving technical issues, and providing timely and accurate information to customers. The role requires close interaction with other teams to address customer needs effectively.

Qualifications

  • Customer Support, Customer Service, and Customer Satisfaction skills
  • Experience in Online Support and managing support channels
  • Technical Support skills to resolve customer issues
  • Strong communication and interpersonal skills
  • Ability to work effectively in a team-oriented environment
  • Proficiency in using customer support software and tools
  • Experience in the eCommerce industry is a plus
  • Bachelor's degree in a relevant field is preferred

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