Product Support Executive

2 days ago


Royapettah, Tamil Nadu, India CHN Technologies Full time ₹ 2,16,000 - ₹ 3,60,000 per year

Job Description

We are looking for a proactive and customer-focused Product Support Executive to assist customers with product-related queries, troubleshooting, and guidance. The ideal candidate should have strong communication skills in Malayalam and a passion for helping customers.

Key Responsibilities

  • Handle inbound and outbound calls to support customers with product-related questions.
  • Provide clear, accurate, and polite assistance regarding product usage, features, and troubleshooting.
  • Record customer interactions, issues, and resolutions in the system accurately.
  • Coordinate with internal teams (technical, sales, field support) for quick issue resolution.
  • Follow up with customers to ensure issues are resolved and customer satisfaction is achieved.
  • Guide customers through processes such as installation, activation, or service requests.
  • Maintain daily call logs and meet customer support performance metrics.
  • Escalate unresolved issues to the appropriate department as per guidelines.
  • Ensure high levels of customer engagement and maintain professionalism at all times.

Skills & Requirements

  • Strong communication skills in Malayalam (mandatory).
  • Additional fluency in Tamil or English is a plus.
  • Good listening skills and customer-handling ability.
  • Basic understanding of customer service/product support operations.
  • Ability to troubleshoot simple product issues and explain solutions clearly.
  • Basic computer skills—MS Office, CRM tools preferred.
  • Freshers with good communication skills are encouraged to apply.

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Work Location: In person



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