Customer Care Executive

4 days ago

Royapettah, Tamil Nadu, India InStrength Full time ₹ 1,44,000 - ₹ 2,16,000 per year

Customer Communication & Sales Support Executive

We are looking for a proactive, organised, and customer-focused individual to handle customer communication and assist in maintaining sales records. The ideal candidate should have strong communication skills and the ability to multitask efficiently in a fast-paced environment.

Key Responsibilities:

  • Attend and manage incoming phone calls from customers with a polite and professional attitude.
  • Respond promptly and courteously to customer messages and emails across different platforms.
  • Maintain and update monthly sales records from WhatsApp inquiries, online orders, and other communication channels.
  • Coordinate with the sales and operations teams to ensure smooth order processing and timely delivery.
  • Provide basic product information, assist customers with their queries, and ensure a positive customer experience.
  • Handle customer feedback or concerns with professionalism and escalate when necessary.
  • Keep detailed and organised records of communication and transactions.

Requirements:

  • Minimum 1 year of experience in customer service, sales coordination, or communication-related roles.
  • Excellent verbal and written communication skills in English
  • Proficiency in other languages is an added advantage
  • Strong organizational and multitasking abilities.
  • Proficiency in using WhatsApp, Excel, email, and other communication tools.
  • Any degree (Graduation in any discipline).
  • Positive attitude, problem-solving mindset, and willingness to learn

Job Type: Full-time

Pay: ₹12, ₹18,000.00 per month

Work Location: In person

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