
Customer Care Executive
3 days ago
Customer Communication & Sales Support Executive
We are looking for a proactive, organised, and customer-focused individual to handle customer communication and assist in maintaining sales records. The ideal candidate should have strong communication skills and the ability to multitask efficiently in a fast-paced environment.
Key Responsibilities:
- Attend and manage incoming phone calls from customers with a polite and professional attitude.
- Respond promptly and courteously to customer messages and emails across different platforms.
- Maintain and update monthly sales records from WhatsApp inquiries, online orders, and other communication channels.
- Coordinate with the sales and operations teams to ensure smooth order processing and timely delivery.
- Provide basic product information, assist customers with their queries, and ensure a positive customer experience.
- Handle customer feedback or concerns with professionalism and escalate when necessary.
- Keep detailed and organised records of communication and transactions.
Requirements:
- Minimum 1 year of experience in customer service, sales coordination, or communication-related roles.
- Excellent verbal and written communication skills in English
- Proficiency in other languages is an added advantage
- Strong organizational and multitasking abilities.
- Proficiency in using WhatsApp, Excel, email, and other communication tools.
- Any degree (Graduation in any discipline).
- Positive attitude, problem-solving mindset, and willingness to learn
Job Type: Full-time
Pay: ₹12, ₹18,000.00 per month
Work Location: In person
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