Customer Service

2 days ago

Ahmedabad, Gujarat, India ZURU Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position Overview

The Customer Service & Brand Engagement Team Lead will oversee the daily operations of ZURU's Customer Service, Influencer Coordination, and Social Media teams based in India. This role focuses on ensuring the team is hitting KPIs, maintaining service quality, and fostering seamless collaboration with the New Zealand-based Brand Engagement team. The position is people-management heavy, ensuring efficient scheduling, leave management, and performance oversight.

Roles & Responsibilities

Team Leadership & People Management

  • Lead and manage the India-based Customer Service, Influencer, social and Claims team members.
  • Oversee workload distribution to ensure KPI achievement across all verticals.
  • Approve and manage annual leave, shift scheduling, and roster planning to maintain optimal coverage.
  • Monitor and report on individual and team performance metrics.

KPI & Performance Management

  • Ensure all Customer Service, Content Scheduling, Influencer Research and Claims SLAs are met or exceeded.
  • Track and report on consumer feedback, VOC's, influencer/creator management, social media management monthly.
  • Provide feedback and coaching to team members where required (operational, not strategic).

Cross-Regional Collaboration

  • Act as the primary operational link between the India-based team and the New Zealand Brand Engagement team.
  • Share regular progress updates, performance reports, and escalations with the NZ team.
  • Support NZ-based leads in implementing strategies and process improvements.

Operational Excellence

  • Ensure adherence to existing SOPs, workflows, and escalation processes.
  • Flag any operational issues, gaps, or resourcing concerns to the NZ team and Indian HR.
  • Coordinate with NZ stakeholders to align on priorities and capacity planning.

Skills & Experience

3+ years Proven team leadership experience in a customer service, claims, or influencer coordination environment.

Strong organisational skills with the ability to manage multiple priorities and schedules.

Excellent communication skills, including cross-cultural collaboration.

Proficient in KPI tracking, reporting, and operational problem-solving.

Strong interpersonal skills with the ability to build team morale and accountability.

Ability to work in a fast-paced, global business environment.

What do we Offer?

Competitive compensation

Medical Insurance for self & family

Training & skill development programs

Work with the Global team, Make the most of the diverse knowledge

Several discussions over Multiple Pizza Parties

A lot more Come and discover us

  • Customer Service Manager-SUPPORT SERVICES-Customer Service

    8 hours ago

    Ahmedabad, Gujarat, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service Manager - Support Services-Customer ServiceJob RoleEnd to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time.Preparing weekly ,Fortnight and Monthly MISComplaint analysis to identify major areas of customer...

  • Customer Service

    7 days ago

    Ahmedabad, Gujarat, India LegalWiz Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Designation:Customer Service - Email & ChatResponsibilities:· Respond to customer queries in a timely and accurate way, viae-mail or chat· Identify customer needs and help customers use specific features· Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)· Update our internal databases with...

  • Customer Service Executive

    5 hours ago

    Ahmedabad, Gujarat, India TMC Business Assurance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionTMC Business Assuranceis a leading certification, consulting, and auditing company based in Ahmedabad. We specialize in offering food safety, quality, social, and sustainability certification services. For more detail check outRole DescriptionThis is a full-time on-site role for a Customer Service Executive - CSE at TMC Business Assurance...

  • Customer Service Executive

    2 days ago

    Ahmedabad, Gujarat, India Aayur Solutions LLC Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionAayur Solutions LLC is a U.S.-based medical billing and revenue cycle management company, serving dental, DME/HME, and pain management healthcare providers. Specializing in end-to-end medical billing services, insurance verification, claims submission, denial management, AR recovery, and coding support, we aim to reduce administrative...

  • International Customer Service

    3 weeks ago

    Ahmedabad, Gujarat, India CanvasChamp Full time

    Company Description Windbridge Concepts Pvt. Ltd. specializes in online printing solutions, delivering customized photo gifts to customers worldwide. Our brand, CanvasChamp, offers high-quality photo products that bring a touch of creativity to your home. We print photos on a variety of surfaces, helping customers create personalized art in an innovative,...

  • Customer Service Executive

    4 weeks ago

    Ahmedabad, Gujarat, India NSEG Pvt. Ltd. Full time

    NSEG India PVT LTD. has been a leading provider in outsource process solutions since 2013. NSEG proudly provides superior performance and quality in all our customer service and back-office processes. In NSEG, we thrive to maintain high quality and standards for the services offered to make NSEG the Vendor of choice. Ahmedabad is a branch office where we...

  • Customer Service Manager

    2 weeks ago

    Ahmedabad, Gujarat, India Rayner Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    LocationAhmedabadJob type:Permanent Full TimeJob ref:010907The Customer Service Manager (India) will have overall responsibility for customer service and warehouse operations in India. Reporting to the Global Customer Service Director, this role ensures alignment with global best practices, delivers excellent customer service, and supports business growth....

  • Customer Service

    2 days ago

    Ahmedabad, Gujarat, India Godrej Koerber Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job DescriptionVisual inspection of ASRS system & perform basic checks before start of shift. In case of breakdown provide first level support at site Coordinate with HO team for problem resolution Support service during quarterly PM Provide system operation & maintenance training to operators. Take lead in improving system Snag list resolution ...

  • Customer Service Representative

    2 weeks ago

    Ahmedabad, Gujarat, India beBeeCustomerService Full time ₹ 1,40,000 - ₹ 2,40,000

    Job Title: Customer Service Representative">About the Job:">We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.">Key Responsibilities:">Respond to...

  • Customer Service Executive

    5 days ago

    Ahmedabad, Gujarat, India Hetfy Software Solutions LLP ® Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company Overview:Founded in 2016, previously known as E Solution Service, is an Indian company. We are a part of RexBrown UK and provide them with offshore e-commerce outsourcing.Hefty Software Solutions LLP is dedicated to providing the most up-to-date knowledge of industry practices and insight into emerging but practical and dependable solutions. Our team...