Customer Service Manager

5 days ago

Ahmedabad, Gujarat, India Rayner Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Location

Ahmedabad

Job type:

Permanent Full Time

Job ref:

010907

The Customer Service Manager (India) will have overall responsibility for customer service and warehouse operations in India. Reporting to the Global Customer Service Director, this role ensures alignment with global best practices, delivers excellent customer service, and supports business growth. The CSM will oversee order processing, dispatch, inventory control, compliance, and warehouse activities, while leading, motivating, and developing a flexible team capable of working across both customer service and warehouse functions.

Customer Service Leadership

  • Ensure high standards of customer service, acting as the primary escalation point in India.

  • Oversee accurate and timely order processing, dispatch, and invoicing in line with commercial priorities.

  • Implement customer service policies, procedures, and best practices aligned with global standards.

  • Manage feedback, complaints, and customer escalations professionally and efficiently.

  • Provide ongoing coaching, 1:1s, and performance reviews; handle performance management in line with company and HR policy.

  • Drive continuous improvement initiatives and support implementation & testing of new systems or processes as needed.

Warehouse & Inventory Management

  • Ensure accurate, efficient, and timely processing and dispatch of customer orders.

  • Supervise and optimize the pick, pack, and ship process to meet SLA and customer expectations.

  • Maintain accurate inventory records; perform stock reconciliations and annual stock checks.

  • Monitor warehouse safety, cleanliness, security, and organization of all storage areas.

  • Raise purchase orders (POs) for local requirements; perform PO vs invoice comparisons.

  • Monitor safety stock levels and coordinate replenishment with the Supply Chain and Country Manager.

  • Maintain and update SKU reports and other relevant inventory documentation.

Order Processing & Dispatch

  • Lead the order fulfilment process to ensure prompt dispatch and delivery of goods.

  • Monitor order flow to ensure no unnecessary delays that may impact customer satisfaction or monthly sales targets.

  • Ensure invoicing is done daily and accurately; collaborate with Finance to follow up on overdue payments.

Customs, Import & Compliance

  • Oversee import processes, resolve any customs-related issues during shipment receipt.

  • Handle insurance documentation, damage claims for lenses, and coordinate with relevant stakeholders.

  • Maintain accurate and up-to-date records related to import documentation, customer complaints, and legal correspondence.

Systems, Documentation & Reporting

  • Maintain accurate customer master data in CRM/ERP systems.

  • Generate and analyse inventory, shipping, and order reports, support commercial / sales and finance with data for quarterly reporting.

  • Ensure compliance with local data protection and money laundering regulations.

  • Keep records of all legal documents and correspondence related to customer support.

  • Customer Service Manager-SUPPORT SERVICES-Customer Service

    2 weeks ago

    Ahmedabad, Gujarat, India Kotak Mahindra Bank Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Customer Service Manager - Support Services-Customer ServiceJob RoleEnd to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time.Preparing weekly ,Fortnight and Monthly MISComplaint analysis to identify major areas of customer...

  • Customer Services Manager

    3 weeks ago

    Ahmedabad, Gujarat, India Qatar Airways Full time

    About the role We re currently looking to hire a Customer Services Manager for our new office in Ahmedabad to oversee the Qatar Airways Contact Centre As Customer Services Manager you will be responsible to manage service quality service levels and revenue generation through teams by adhering to redefined set standards You will develop manage coordinate ...

  • Customer Service Support Manager

    2 weeks ago

    Ahmedabad, Gujarat, India Nuvama Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionNuvama Group, formerly known as Edelweiss Wealth Management, is backed by over 25 years of trust and reputation in the Indian market. Strengthened by a global partnership with PAG, Nuvama offers a fresh perspective on wealth management. The company provides comprehensive and tailored solutions in wealth management, advisory, asset...

  • Cargo Customer Service Manager

    2 weeks ago

    Ahmedabad, Gujarat, India Qatar Airways Full time US$ 60,000 - US$ 1,20,000 per year

    Job titleCargo Customer Service Manager - Ahmedabad, IndiaRef #223026LocationIndia - AhmedabadJob familyCargo & Airport OperationsClosing date: 21-Aug-2025We are recruiting for Cargo Customer Service Manager for Ahmedabad, India.The selected candidate will be responsible for all service delivery aspects of the Cargo Customer Service. Manage service quality,...

  • Full-Time Customer Service Manager

    1 week ago

    Ahmedabad, Gujarat, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 20,00,000

    Customer Service Manager Job OverviewThe role of a Customer Service Manager is to oversee the performance of customer service teams and ensure that customer needs are met. Key responsibilities include monitoring team performance, developing support strategies, handling escalations, and improving service processes.We are seeking a highly skilled and...

  • Customer Service

    2 weeks ago

    Ahmedabad, Gujarat, India ZURU Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position OverviewThe Customer Service & Brand Engagement Team Lead will oversee the daily operations of ZURU's Customer Service, Influencer Coordination, and Social Media teams based in India. This role focuses on ensuring the team is hitting KPIs, maintaining service quality, and fostering seamless collaboration with the New Zealand-based Brand Engagement...

  • Customer Service

    2 weeks ago

    Ahmedabad, Gujarat, India ZURU Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Position Overview The Customer Service & Brand Engagement Team Lead will oversee the daily operations of ZURU's Customer Service, Influencer Coordination, and Social Media teams based in India. This role focuses on ensuring the team is hitting KPIs, maintaining service quality, and fostering seamless collaboration with the New Zealand-based Brand...

  • Customer Service Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Aayur Solutions LLC Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAayur Solutions LLC is a U.S.-based medical billing and revenue cycle management company, serving dental, DME/HME, and pain management healthcare providers. Specializing in end-to-end medical billing services, insurance verification, claims submission, denial management, AR recovery, and coding support, we aim to reduce administrative...

  • Senior Customer Service Process Manager

    1 week ago

    Ahmedabad, Gujarat, India beBeeCustomer Full time ₹ 17,40,000 - ₹ 22,49,000

    Key Customer Service RoleEnsure a premium customer experience across channels by managing BPO/vendor operations, monitoring KPIs, and leading business reviews. The ideal candidate will drive targets, align processes, and act as the first escalation point.Key Responsibilities include:Managing vendor teams and driving operational excellence.Monitoring NPS,...

  • International Customer Service

    2 weeks ago

    Ahmedabad, Gujarat, India CanvasChamp Full time

    Company Description Windbridge Concepts Pvt. Ltd. specializes in online printing solutions, delivering customized photo gifts to customers worldwide. Our brand, CanvasChamp, offers high-quality photo products that bring a touch of creativity to your home. We print photos on a variety of surfaces, helping customers create personalized art in an innovative,...