Customer service
16 hours ago
Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Deals directly with customers to ensure that company delivers highest standard of service for addressing customer issues.
• Obtain and evaluate all relevant information to handle product and service related inquiries and complaints.
• Respond promptly to customer inquiries and resolve customer complaints.
• Provide pricing & delivery information to end users.
• Maintain data related to collections pertaining to Services & Spares and follow up with customers there by ensuring timely collection of outstanding dues.
• Responsible for timely updation of data related to customer service applications & related software's.
• Set up new customer accounts in internal systems & perform customer verifications and checks.
• Directs requests, complaints and unresolved issues to the designated resource.
• Manage & maintain customer accounts and keep record of administrative reports & documentation including Onsite Activity Forms, Commissioning Reports & TER Reports from FSE's and relevant departments.
• Keep record of customer interactions & transactions from time to time.
• Record details of inquiries, comments and complaints and action taken.
• Perform service activities according to company policies and safety standards.
• Inform management on product service issues as observed through interaction with clients.
• Other duties as assigned from time to time.
• Responsible for account and balance reconciliation of existing customers.
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