Customer service

16 hours ago


Ahmedabad, Gujarat, India MM Staffing & Career Consultants Full time ₹ 2,00,000 - ₹ 4,00,000 per year


Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:


• Deals directly with customers to ensure that company delivers highest standard of service for addressing customer issues.


• Obtain and evaluate all relevant information to handle product and service related inquiries and complaints.


• Respond promptly to customer inquiries and resolve customer complaints.


• Provide pricing & delivery information to end users.


• Maintain data related to collections pertaining to Services & Spares and follow up with customers there by ensuring timely collection of outstanding dues.


• Responsible for timely updation of data related to customer service applications & related software's.


• Set up new customer accounts in internal systems & perform customer verifications and checks.


• Directs requests, complaints and unresolved issues to the designated resource.


• Manage & maintain customer accounts and keep record of administrative reports & documentation including Onsite Activity Forms, Commissioning Reports & TER Reports from FSE's and relevant departments.


• Keep record of customer interactions & transactions from time to time.


• Record details of inquiries, comments and complaints and action taken.


• Perform service activities according to company policies and safety standards.


• Inform management on product service issues as observed through interaction with clients.


• Other duties as assigned from time to time.


• Responsible for account and balance reconciliation of existing customers.




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