Customer Service Executive

5 hours ago

Ahmedabad, Gujarat, India Hetfy Software Solutions LLP ® Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Company Overview:

Founded in 2016, previously known as E Solution Service, is an Indian company. We are a part of RexBrown UK and provide them with offshore e-commerce outsourcing.

Hefty Software Solutions LLP is dedicated to providing the most up-to-date knowledge of industry practices and insight into emerging but practical and dependable solutions. Our team is well-versed in all aspects of the E-commerce market.

We provide platform management, product design, content creation, customer service, graphic design, and other support services to RexBrown UK for e-commerce platforms such as Amazon, eBay, Groupon, Wish, Fruugo, Mail Shop UK, , Secret Sales, Shopify, and Wowcher, and so on.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities & Qualifications:

  • Manage large amounts of incoming emails for the E-commerce stores.
  • Identify and assess customers' needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions & Courier claim management within Excel files.
  • Follow communication procedures, guidelines, and policies.
  • Take the extra mile to engage customers.
  • Proficiency with Microsoft Office, especially Excel.

Package:

  • LPA

Timings:

  • The position involves rotational shifts as per UK timings (day or night), with one weekly day off and a limited number of holidays.

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