Customer Service Executive
6 hours ago
Job Title: Customer Service Agent
Location: Ahmedabad, Gujarat
Division: ORS – UK
Reports To: Team Leader
Role & Responsibilities:
- Resolve customer issues or concerns effectively, ensuring a positive customer experience.
- Address customer queries, complaints, and concerns in a calm and empathetic manner.
- Offer solutions and alternatives to customers' problems while adhering to company policies and procedures.
- Escalate unresolved issues to senior staff or departments as needed.
- Maintain a high level of professionalism, patience, and attention to detail during each call.
- Meet or exceed established service levels, including average call handling time, first-call resolution, and customer satisfaction ratings.
Qualifications & Skills:
- Bachelor's degree.
- Strong organizational, communication, and interpersonal skills.
- Detail-oriented and confident.
Additional Information:
- Training: 13 weeks (5 weeks classroom, 8 weeks on-the-job).
- Work Hours: 12:30 PM – 10:00 PM or 1:30 PM – 11:00 PM.
- Work Schedule: Monday to Friday working
- Location: On-site at Ahmedabad office.
- Leave Policy: No leaves during the first 6 months of training.
- Holiday Calendar: Follows UK holidays.
Location:
Ahmedabad
Kindly share your updated CV with us at For any inquiries or further information, feel free to reach out to us
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