Customer Service Executive

8 hours ago

Ahmedabad, Gujarat, India IMS Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Customer Service Agent

Location: Ahmedabad, Gujarat

Division: ORS – UK

Reports To: Team Leader

Role & Responsibilities:

  • Resolve customer issues or concerns effectively, ensuring a positive customer experience.
  • Address customer queries, complaints, and concerns in a calm and empathetic manner.
  • Offer solutions and alternatives to customers' problems while adhering to company policies and procedures.
  • Escalate unresolved issues to senior staff or departments as needed.
  • Maintain a high level of professionalism, patience, and attention to detail during each call.
  • Meet or exceed established service levels, including average call handling time, first-call resolution, and customer satisfaction ratings.

Qualifications & Skills:

  • Bachelor's degree.
  • Strong organizational, communication, and interpersonal skills.
  • Detail-oriented and confident.

Additional Information:

  • Training: 13 weeks (5 weeks classroom, 8 weeks on-the-job).
  • Work Hours: 12:30 PM – 10:00 PM or 1:30 PM – 11:00 PM.
  • Work Schedule: Monday to Friday working
  • Location: On-site at Ahmedabad office.
  • Leave Policy: No leaves during the first 6 months of training.
  • Holiday Calendar: Follows UK holidays.

Location:

Ahmedabad

Kindly share your updated CV with us at For any inquiries or further information, feel free to reach out to us

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