Customer Service Executive

3 days ago

Ahmedabad, Gujarat, India Hetfy Software Solutions LLP ® Full time ₹ 3,00,000 - ₹ 5,00,000 per year

Company Overview:

Founded in 2016, previously known as E Solution Service, is an Indian company. We are a part of RexBrown UK and provide them with offshore e-commerce outsourcing.

Hefty Software Solutions LLP is dedicated to providing the most up-to-date knowledge of industry practices and insight into emerging but practical and dependable solutions. Our team is well-versed in all aspects of the E-commerce market.

We provide platform management, product design, content creation, customer service, graphic design, and other support services to RexBrown UK for e-commerce platforms such as Amazon, eBay, Groupon, Wish, Fruugo, Mail Shop UK, , Secret Sales, Shopify, and Wowcher, and so on.

The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities & Qualifications:

  • Develop and implement TikTok outreach strategies to identify, engage, and build strong relationships with TikTok creators relevant to our brand and campaigns.
  • Conduct detailed research to shortlist influencers whose audience demographic, niche, and engagement align with our brand's target market.
  • Collaborate closely with internal teams such as marketing, content, performance, and branding to align influencer activities with overall campaign objectives.
  • Track and monitor key performance metrics, including engagement rates, reach, conversions, and ROI, to evaluate campaign effectiveness.
  • Maintain an updated database of TikTok influencers, outreach status, campaign performance, and relationship history.
  • Identify emerging creators, trends, and TikTok algorithm shifts to keep the influencer strategy relevant and competitive.
  • Manage ongoing relationships with influencers, agencies, and third-party platforms to maximize brand visibility and social commerce impact.
  • Stay updated on best practices in influencer marketing, TikTok trends, music usage policies, and platform guidelines to ensure compliance.

Package:

  • LPA

Timings:

  • The position involves rotational shifts as per UK timings (day or midnight), with one weekly day off and a limited number of holidays.

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