
Customer Service
22 hours ago
Designation:
Customer Service - Email & Chat
Responsibilities:
· Respond to customer queries in a timely and accurate way, via
e-mail or chat
· Identify customer needs and help customers use specific features
· Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
· Update our internal databases with information about technical issues and useful discussions with customers
· Monitor customer complaints on social media and reach out to provide assistance
· Share feature requests and effective workarounds with team members
· Inform customers about new features and functionalities
· Follow up with customers to ensure their technical issues are resolved
· Gather customer feedback and share with our Product, Sales and Marketing teams
· Assist in training junior Customer Support Representatives
Requirements:
· Experience of 1 or 2 Years as a Customer Support Specialist or similar Customer Service role
· Graduate or Any Undergraduate
· Familiarity with our industry is a plus
· Experience using help desk software and remote support tools
· Understanding of how CRM systems work
· Excellent communication and problem-solving skills
· Multi-tasking abilities
· Patience when handling tough cases
Language
: English (Excellent), Hindi and Gujarati
Work Location
– Ahmedabad
-
Customer Service Executive
2 weeks ago
Ahmedabad, Gujarat, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Service Executive-SUPPORT SERVICES-Customer ServiceCustomer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and...
-
Customer Service Manager
2 weeks ago
Ahmedabad, Gujarat, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCustomer Service Manager-SUPPORT SERVICES-Customer ServiceCustomer Service Manager - Support Services-Customer Service Job Role End to End Resolution of Requests / Complaints , escalations received from the customers , regulators and senior Management with quality communication within the defined Turn around time. Preparing weekly ,Fortnight and...
-
Customer Service Specialist
5 days ago
Ahmedabad, Gujarat, India Relevant Networking Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany DescriptionRelevant Networking is a marketing services company that specializes in B2B and B2C data solutions. We focus on providing targeted leads to help businesses achieve higher ROI on their sales and marketing campaigns. Our extensive services include database analysis, cleansing, repair, provisioning, appending, and maintenance to ensure that...
-
Customer Service Specialist
2 weeks ago
Ahmedabad, Gujarat, India Group Bayport Full time ₹ 2,00,000 - ₹ 4,00,000 per yearCompany DescriptionGroup Bayport is a leading provider of high-quality signage and customized products, starting as a one-man startup and growing to a team of over 1,450 employees. With a strong presence in six countries and expanding further, Group Bayport helps customers bring their visions to life with innovative printing and manufacturing technologies....
-
Customer Service Executive
2 weeks ago
Ahmedabad, Gujarat, India Maisha Lifestyle Full time ₹ 3,00,000 - ₹ 4,50,000 per yearCompany DescriptionMaisha Lifestyle is a lifestyle accessories brand based in Ahmedabad, India. Our products are handcrafted by local artisans using the finest weaves of cotton and jute. We incorporate minimal vegan leather in our designs, focusing on aesthetics and versatility.Role DescriptionThis is a full-time on-site role located in Ahmedabad for a...
-
Customer Service Department
2 weeks ago
Ahmedabad, Gujarat, India ALIKRAFT ENGINEERS PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for the Customer Service Department located in Gujarat, India. The role involves handling day-to-day customer support operations, addressing customer inquiries and issues, ensuring customer satisfaction, and maintaining professional phone etiquette. The...
-
Customer Service Manager
7 days ago
Ahmedabad, Gujarat, India Rayner Full time ₹ 5,00,000 - ₹ 15,00,000 per yearLocationAhmedabadJob type:Permanent Full TimeJob ref:010907The Customer Service Manager (India) will have overall responsibility for customer service and warehouse operations in India. Reporting to the Global Customer Service Director, this role ensures alignment with global best practices, delivers excellent customer service, and supports business growth....
-
Customer Service Executive
7 days ago
Ahmedabad, Gujarat, India Saurashtra Cement Limited ( Outsourced 3rd Party Role) Full time ₹ 1,04,000 - ₹ 1,30,878 per yearTo provide efficient and professional back-end support services to customers, dealers, and business partners by handling inbound and outbound calls, ensuring timely resolution of queries, and enhancing overall customer satisfaction. Required Candidate profile• Candidate having 1–2years of experience in customer service / call center operations •...
-
Customer Service Executive
4 weeks ago
Ahmedabad, Gujarat, India Iba Cosmetics Full timeAre you passionate about beauty and love helping people? Join Iba Cosmetics as a Customer Service Associate and the voice of our brand across Whatsapp, Instagram DMs, phone and more What You'll Do Answer customer queries with clarity and empathyRecommend and assist in product selection Resolve pre and post sale issues Manage chats, calls and social media...
-
Customer Service Representative
2 weeks ago
Ahmedabad, Gujarat, India Advantmed Full time ₹ 15,00,000 - ₹ 28,00,000 per yearHello Connections,About AdvantmedFounded in 2005 and based in Santa Ana, California, Advantmed LLC is a healthcare information management company that provides healthcare organizations with the solutions they need to elevate their financial and clinical performance. Our transparent, innovative risk adjustment and quality improvement solutions drive better...