
Customer Service
1 day ago
Designation:
Customer Service - Email & Chat
Responsibilities:
· Respond to customer queries in a timely and accurate way, via
e-mail or chat
· Identify customer needs and help customers use specific features
· Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
· Update our internal databases with information about technical issues and useful discussions with customers
· Monitor customer complaints on social media and reach out to provide assistance
· Share feature requests and effective workarounds with team members
· Inform customers about new features and functionalities
· Follow up with customers to ensure their technical issues are resolved
· Gather customer feedback and share with our Product, Sales and Marketing teams
· Assist in training junior Customer Support Representatives
Requirements:
· Experience of 1 or 2 Years as a Customer Support Specialist or similar Customer Service role
· Graduate or Any Undergraduate
· Familiarity with our industry is a plus
· Experience using help desk software and remote support tools
· Understanding of how CRM systems work
· Excellent communication and problem-solving skills
· Multi-tasking abilities
· Patience when handling tough cases
Language
: English (Excellent), Hindi and Gujarati
Work Location
– Ahmedabad
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