
Customer Service Specialist
3 days ago
Company Description
Relevant Networking is a marketing services company that specializes in B2B and B2C data solutions. We focus on providing targeted leads to help businesses achieve higher ROI on their sales and marketing campaigns. Our extensive services include database analysis, cleansing, repair, provisioning, appending, and maintenance to ensure that marketing and sales databases remain current. With access to leading B2B databases and technologies, combined with a strong team of experienced telemarketers, we deliver technology sales leads that are more likely to convert.
Role Description
This is a full-time on-site role for a Customer Service Specialist located in Ahmedabad. The Customer Service Specialist will be responsible for handling customer support inquiries, ensuring customer satisfaction, managing phone communications with proper etiquette, and enhancing the overall customer experience. Daily tasks include responding to customer queries, troubleshooting issues, and providing effective solutions to ensure a positive experience with our services.
Qualifications
- Customer Support, Customer Service, and Customer Satisfaction skills
- Phone Etiquette and effective communication skills
- Ability to enhance Customer Experience through exceptional service
- Strong problem-solving skills and attention to detail
- Excellent organizational and time-management abilities
- Experience in using CRM systems and customer service software is a plus
- Bachelor's degree in Business, Communications, or related field preferred
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