Associate - Customer Service

2 days ago

Ahmedabad, Gujarat, India Genpact Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Process Associate/Developer, Customer Service 

In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities

•    Respond to customer queries and customers concern

•    Provide support for data collection to enable Recovery of the account for end user.

•    Maintain a deep understanding of client process and policies

•    Reproduce customer issues and escalate product bugs

•    Provide excellent customer service to our customers

•    You should be responsible to exhibit capacity for critical thinking and analysis.

•    Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you

Minimum qualifications

•    Graduate (Any Discipline)

•    Freshers are eligible

Preferred qualifications

•    Previous experience in a customer service role chat/email/voice

•    Effective probing skills and analyzing / understanding skills

•    Analytical skills with customer centric approach 

•    Excellent proficiency with written English and with neutral English accent

•    You should be able to work on a flexible schedule (including weekend shift)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

  • Customer Care Associate

    1 day ago

    Ahmedabad, Gujarat, India Aditya Birla Fashion and Retail Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAditya Birla Fashion and Retail Ltd. (ABFRL) is India's leading billion-dollar fashion powerhouse with an extensive portfolio of renowned fashion brands and innovative retail formats. As of March 31, 2024, ABFRL achieved revenues of approximately ₹13,996 crore with operations spanning 11.9 million sq. ft. of retail space. The company...

  • Customer Support Associate

    2 weeks ago

    Ahmedabad, Gujarat, India Interactive Manpower Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    We are looking for a compassionate Customer Service Associate to support the UK healthcare market. The role involves managing high-volume inbound calls from healthcare professionals and hospitals, resolving queries, addressing concerns, and ensuring a smooth caller experience.Job Title: Recruiter (Customer Service Associate)Working Days: 5 DaysLocation:...

  • Customer Support Associate

    2 weeks ago

    Ahmedabad, Gujarat, India OMSGURU Solutions PVT Full time ₹ 1,80,000 - ₹ 2,16,000 per year

    Job Title: Customer Support AssociateJob Location:Ambli bopal, Ahmedabad.Job Type: Full-timeAbout the Company:OMSGuru is a 8-year-old software product company located in Bopal, Ahmedabad working in the eCommerce Industry. OMS Guru is a backbone for online eCommerce vendors and helps them grow their businesses profitably. We serve over happy...

  • Customer Support Associate

    1 day ago

    Ahmedabad, Gujarat, India OMSGURU Solutions PVT Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Title: Customer Support AssociateJob Location: Bopal, AhmedabadJob Type: Full-timeAbout the Company:OMSGuruis a 8-year-old software product company located in Bopal, Ahmedabad working in the eCommerce Industry. OMS Guru is a backbone for online eCommerce vendors and helps them grow their businesses profitably. We serve over happy clients...

  • Customer Support Associate

    1 day ago

    Ahmedabad, Gujarat, India omsguru Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.Minimum Experience: 0-2 YearsJob Duties:· Understand OMSGuru platform and it's functioning thoroughly· Support our existing clients via Chat, Phone, Email & Tickets.· Help onboard new clients onto our system·...

  • Customer Support Associate

    2 weeks ago

    Ahmedabad, Gujarat, India Interactive Manpower Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Overview:We are seeking a dedicated and compassionate Customer Service Associate to join our team, with a specific focus on supporting the UK healthcare market. This role involves handling a high volume of inbound calls from healthcare professionals, including Doctors, Nurses, Allied Health Professionals (AHP), Healthcare Assistants (HCA), and hospitals....

  • CSA (Customer Service Associate)

    5 days ago

    Ahmedabad, Gujarat, India Tynimo Lifestyle Private Limited Full time ₹ 1,56,000 - ₹ 1,80,000 per year

    ROLE AND ELIGIBILITY CRITERIARole/Position: CSAReporting to: Supervisor / ASMLocation: Ahmedabad AirportBasic Eligibility Criteria:· Experience: 6 months-1 year experience is retail industry / Fresher· Qualification: Undergraduate/ GraduateSelection Process:· Screening round by Hr· Personal Interview by Operations HeadKEY RESPONSIBILITIES:· Ensure high...

  • Customer Success Associate

    2 days ago

    Ahmedabad, Gujarat, India Yushka Cosmetics LLP Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    We're Hiring – CX & Community AssociateAt Paradyes, we're on the lookout for someone who can make every customer feel heard, valued, and a part of our growing community.About the RoleAs a CX & Community Associate, you'll be the go-to person for our customers—helping them post-purchase, solving queries with empathy, and building lasting relationships....

  • Telesales Executive

    1 day ago

    Ahmedabad, Gujarat, India Himgiri Associate Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Telesales Executive located in Ahmedabad. The Telesales Executive will be responsible for generating leads, managing customer inquiries, making outbound calls, following up with potential clients, and providing excellent customer service. The role also entails maintaining accurate records of customer...

  • Customer Service Executive

    2 weeks ago

    Ahmedabad, Gujarat, India LENDITT INNOVATIONS & TECHNOLOGIES PRIVATE LIMITED Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job Description:Effectively communicate with customers to understand the reasons behind overdue payments.Negotiate payment arrangements and settlement offers to close accounts while maintaining professionalism.Maintain accurate records of payments, follow-ups, and other activities associated with the collections process.Adhere to company policies,...