Customer Care Associate

5 hours ago

Ahmedabad, Gujarat, India Aditya Birla Fashion and Retail Ltd. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

Aditya Birla Fashion and Retail Ltd. (ABFRL) is India's leading billion-dollar fashion powerhouse with an extensive portfolio of renowned fashion brands and innovative retail formats. As of March 31, 2024, ABFRL achieved revenues of approximately ₹13,996 crore with operations spanning 11.9 million sq. ft. of retail space. The company includes iconic brands such as Louis Philippe, Van Heusen, Allen Solly, and Peter England, alongside Pantaloons. Their international portfolio includes The Collective, exclusive partnerships with global brands like Ralph Lauren, and a strong presence in ethnic wear with brands including Jaypore and Tasva.

Role Description

This is a full-time on-site role for a Customer Care Associate, located in Ahmedabad. The Customer Care Associate will be responsible for providing exceptional customer service and support. Daily tasks include addressing customer inquiries, resolving issues, ensuring customer satisfaction, and maintaining detailed records of interactions. The associate will also be involved in gathering and analyzing customer feedback to improve service quality and collaborate with various departments to enhance the overall customer experience.

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Customer Support and Communication skills
  • Analytical Skills
  • Excellent problem-solving abilities
  • Strong multitasking and organizational skills
  • Ability to work independently and as part of a team
  • Previous experience in a customer service role is a plus or fresher can also apply
  • Bachelor's degree in any discipline is preferred or 12th pass will be also considered

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