Customer Care Executive- Fresher-E

11 hours ago

Ahmedabad, Gujarat, India IAssess Consultants LLP Full time ₹ 2,50,000 - ₹ 4,50,000 per year

Job Title:
Customer Care Executive

Job Summary
We are seeking a Customer Care Executive to handle client queries, provide timely solutions, and ensure customer satisfaction. The role involves managing calls and emails, addressing complaints, and offering service-related information with accuracy and clarity.

Key Responsibilities

  • Handle customer inquiries via calls and emails.
  • Resolve issues by providing effective solutions and timely follow-ups.
  • Identify customer needs and ensure satisfaction.
  • Maintain documentation and adhere to company policies.

Qualifications & Skills

  • Graduate/Postgraduate (non-engineering).
  • 0–5 years' experience, preferably in Mutual Fund or client servicing roles.
  • Fluency in English, Hindi & Gujarati.
  • Strong communication, problem-solving, and multi-tasking skills.
  • Loyal, honest, and long-term career-oriented.

Skills: complaint resolution process,product knowledge,multilingual communication,documentation,call handling techniques,email management,customer satisfaction,mutual funds,fresher,customer care,cse,csr,inbound process,english

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