Customer Support Associate

2 days ago


Ahmedabad, Gujarat, India omsguru Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

Minimum Experience: 0-2 Years

Job Duties:

· Understand OMSGuru platform and it's functioning thoroughly

· Support our existing clients via Chat, Phone, Email & Tickets.

· Help onboard new clients onto our system

· Respond promptly and professionally to customer inquiries in person, by telephone, or by email

· Maintain an updated knowledge of the organization's products, services, and customer service policies

· Explain simply and clearly in response to customer questions and check for customer understanding and acceptance

· Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits

· Assist clients by demonstrating the use of goods and programs and answering any questions they may have.

· Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person



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