Customer Support Associate

13 hours ago

Ahmedabad, Gujarat, India Interactive Manpower Solutions Full time ₹ 4,00,000 - ₹ 8,00,000 per year

We are looking for a compassionate Customer Service Associate to support the UK healthcare market. The role involves managing high-volume inbound calls from healthcare professionals and hospitals, resolving queries, addressing concerns, and ensuring a smooth caller experience.

  • Job Title: Recruiter (Customer Service Associate)
  • Working Days: 5 Days
  • Location: Ahmedabad (On-Site)
  • Rotational Shifts / Week-Offs
  • LinkedIn :
  • Website :

Key Responsibilities:

  • Handle a large volume of inbound calls from healthcare professionals (Doctors, Nurses, AHPs, HCAs, and hospital staff) in a timely and efficient manner.
  • Respond to inquiries related to healthcare services, products, and solutions in a clear and accurate manner.
  • Address concerns and provide troubleshooting support for healthcare providers and institutions.
  • Offer timely and effective solutions to complex issues, ensuring customer satisfaction.
  • Document all customer interactions and ensure accurate records are maintained in the system.
  • Escalate unresolved issues to the appropriate team or department, ensuring swift resolution.
  • Ensure compliance with healthcare industry regulations and company policies while interacting with healthcare professionals.
  • Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction.

Skills and Qualifications:

  • A minimum of 1-2 years of customer service experience
  • Extremely good English Communication skills.
  • Experience in handling high-volume calls and providing efficient support.
  • A compassionate, patient, and empathetic approach when interacting with customers.

Benefits-

  • Excellent Incentives + Shift Allowances
  • You will be working with award winning organization (Great Place to Work and The Global outsourcing 100 -IAOP)
  • 5 Days Working
  • Get exposure working with Fortune 100 clients globally.
  • Extensive Training Program.
  • Mediclaim
  • Monthly R&R

Apply now, or share your resume on

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