Customer Support Associate

4 days ago

Ahmedabad, Gujarat, India OMSGURU Solutions PVT Full time ₹ 1,80,000 - ₹ 2,16,000 per year

Job Title
: Customer Support Associate

Job Location:
Ambli bopal, Ahmedabad.

Job Type
: Full-time

About the Company:
OMSGuru is a 8-year-old software product company located in Bopal, Ahmedabad working in the eCommerce Industry. OMS Guru is a backbone for online eCommerce vendors and helps them grow their businesses profitably. We serve over happy clients who use our services. OMSGuru is built with single goal in mind: to help big & small sellers and retailers manage their back-end business operations with ease. Thank you for your interest in OMS Guru solutions private limited.

Job Summary
:

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

Key Responsibilities:

  • Understand OMSGuru platform and it's functioning thoroughly
  • Support our existing clients via Chat, Phone, Email & Tickets.
  • Help onboard new clients onto our system
  • Respond promptly and professionally to customer inquiries in person, by telephone, or by email
  • Maintain an updated knowledge of the organization's products, services, and customer service policies
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
  • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
  • Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Skills and Qualifications:

  • Excellent communicatio
  • nFluent in Hindi & Englis
  • hWorking knowledge of Microsoft Exce
  • lTyping Speed of minimum 30 Words Per Minut
  • eOutspoken personality (someone who likes to talk with people

**)

Experi**
ence:

0-2 Years (from BPO/KPO or any IT service industry
**)

Educa**
tion:

Any Gradua
**te

Monthly**
CTC: 15K-18K (Fresher)

& For Experienced up to 30
**K

How to Apply:**
Please send your resume on

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