Customer Service Executive

1 week ago

Ahmedabad, Gujarat, India LENDITT INNOVATIONS & TECHNOLOGIES PRIVATE LIMITED Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Job Description:

  • Effectively communicate with customers to understand the reasons behind overdue payments.
  • Negotiate payment arrangements and settlement offers to close accounts while maintaining professionalism.
  • Maintain accurate records of payments, follow-ups, and other activities associated with the collections process.
  • Adhere to company policies, procedures, and legal regulations regarding debt collection and customer interaction.
  • Proactively follow up with customers who have missed payments, using various communication channels (phone, email, whatsapp).
  • Track and report on overdue accounts, ensuring that all cases are escalated according to company guidelines if needed.
  • Collaborate with the internal teams to resolve payment discrepancies and customer issues.
  • Manage a portfolio of accounts and ensure that customer queries are handled efficiently and professionally.
  • Identify and escalate cases of high-risk accounts or those requiring further investigation.
  • Assist with the development and implementation of collection strategies aimed at improving recovery rates.
  • Contribute to team performance by achieving individual and collective collection targets.
  • Monitor and maintain compliance with applicable privacy and data protection regulations when handling customer information.

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Work Location: In person

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