Customer Support Intern

2 weeks ago

Bhopal, Madhya Pradesh, India Technotask Business Solutions Pvt Ltd Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Company Description

Since its inception in March 2020, Technotask Business Solutions Pvt Ltd has rapidly expanded to establish 13 centers across India, Egypt, and the UAE. With a mission to enhance customer experiences through omnichannel solutions, we've served over 20 global clients across 48 Lines of Business (LOBs). Our diverse team operates from the UK, USA, KSA, and Columbia, achieving a remarkable 400% growth rate in two years. We cater to industries such as FinTech, NBFC, BFSI, Retail, E-Commerce, and more, collaborating with clients like Meesho, FloBiz, and Swiggy to deliver exceptional customer service.

Role Description

This is an on-site internship role for a Customer Support Intern located in Bhopal. The Customer Support Intern will handle day-to-day tasks such as providing customer support through various channels (voice, email, chat), addressing customer questions and concerns, ensuring customer satisfaction, assisting with technical support issues, and analyzing customer feedback to improve service quality.

Qualifications

  • Customer Support and ensuring Customer Satisfaction skills
  • Interpersonal and Communication Skills
  • Technical Support and problem-solving abilities
  • Analytical Skills to assess and improve customer service
  • Proficiency in using support tools and software
  • Ability to work collaboratively in a team environment
  • Prior experience in customer support is a plus
  • Currently pursuing a degree or recently graduated in a related field

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