Enterprise Customer Support Intern

India is becoming one of the global hubs for developing world-class, AI-led products for international markets. At Appointy, we are proud to be part of that movement — building powerful, intuitive enterprise solutions used by thousands of businesses worldwide.

Delivering on our mission of helping organizations be more productive requires more than great software — it demands empathetic, capable professionals who understand customer needs deeply and provide timely, high-quality support that drives customer success.

We're looking for motivated students to join us as Enterprise Support Interns for a 6-month, full-time internship at our Bhopal campus. In this role, you'll work closely with our global enterprise account management team to deliver best-in-class assistance to international clients using Appointy's solutions.

You will diagnose and resolve customer issues over chat, email, and phone (via Freshdesk), maintain response quality, and ensure smooth adoption of our platform across enterprise accounts.

If you're interested in a high-impact role early in your career — with significant responsibility, exposure to global customers, and the opportunity to learn how enterprise SaaS companies operate — this internship is ideal for you. Successful interns will have the opportunity to transition into a full-time Associate – Enterprise Support role.

Duration: 6 months (with potential for full-time offer based on performance)

Location: Appointy's state-of-the-art campus, IT Park, Bhopal

What you will be working on daily?

In this role, you will:

• Provide support to enterprise clients through Freshdesk across chat, email, and phone channels.
• Diagnose issues, identify root causes, and provide actionable solutions within defined SLAs.
• Escalate complex problems to internal teams and follow up for timely resolution.
• Document and update tickets accurately in CRM systems.
• Create or update internal knowledge base articles and client-facing support documentation.
• Collaborate with Enterprise Account Managers and product teams to improve client satisfaction.
• Identify recurring issues or trends and suggest improvements to processes or tools.

Requirements

We're looking for candidates who enjoy helping others get unstuck, communicate clearly, and are eager to learn. If you're someone who loves solving problems, pays attention to detail, and takes ownership of your work, this role is a great fit for you.

Here's what we value most:

• Communication and Empathy

• You can listen carefully, understand someone's situation, and respond politely and clearly.

• You're comfortable speaking and writing in English in a professional but friendly way.

• Problem-Solving & Analytical Thinking

• You like figuring out how things work and enjoy finding practical solutions to real-world problems.

• You can connect the dots between what users say, how a product behaves, and what might be causing the issue.

• Tech Comfort & Curiosity

• You're comfortable using different software tools and can pick up new tools quickly.

• You're curious about learning new technologies and exploring how systems work behind the scenes.

• Attention to Detail & Accountability

• You notice small but important details and make sure your work is accurate.

• You take ownership & accountability of your tasks — when something is assigned to you, you make sure it gets done right.

• Adaptability & Learning Mindset

• You can work flexible shifts (including US time zones) and handle new situations smoothly.

• You're open to feedback, eager to learn, and always looking to develop yourself.

Benefits

• Stipend: INR 25,000 per month
• Pre-placement offers available based on performance
• Deadline to apply: October 29, 2025, Wednesday by 12noon

Why join Appointy?

We're a bunch of passionate, curious & unconventional minds who love to solve challenging problems & build impactful solutions. In doing so, we pursue excellence in our work & transform ourselves as individuals, while staying true to our culture & having lots of fun.

• Transform and Grow - We are a bootstrapped organisation that is poised for hyper growth. Our current stage offers our people the right blend of career stability, exposure to interesting projects, and unique challenges early on that enable personal transformation & accelerated growth. Given the market opportunity & a huge runway ahead of us, the best time to join Appointy is now

• Build for Impact- At Appointy, we're dedicated to building impactful solutions that help organisations and professionals be more productive. Here, every day presents an opportunity to derive deep satisfaction from your work. You'll solve significant challenges with a blend of creativity, autonomy & supportive camaraderie, while being part of something that you'll be proud of for years to come.

Culture where you can Thrive - We take great pride in our culture. We're driven by a set of company values that drive our decisions and actions. Our desire for every Appointian to not just experience the best of our culture but to also shape it, really inspired us to design & build our campus that unlocks connection, collaboration, well-being & lots of fun.