Manager - Onboard Experience (Product)

2 weeks ago


Gurgaon, Haryana, India Aviation Indeed™️ Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Title:
Manager - Onboard Experience(Product)

Location:
Gurgaon

Job Type:
Full-time

Roles And Responsibilities

  • Lead design & strategy for branded food and olfactory experiences.
  • Develop strategic roadmap aligned with brand and customer needs.
  • Conduct market research to spot trends, gaps, and opportunities.
  • Curate offerings based on global and regional passenger preferences.
  • Launch new branded food and scent-based products.
  • Collaborate with partners, suppliers, and internal teams for quality.
  • Create product briefs and user stories with clear success metrics.
  • Present and defend concepts to leadership and cross-functional teams.
  • Communicate updates through concise reports and presentations.
  • Coordinate with Procurement, CX, Marketing, and Operations for execution.
  • Track performance using data, feedback, and operational metrics.
  • Recommend product enhancements aligned with insights and feasibility.
  • Maintain records of supplier evaluations, RFPs, and product trials.
  • Manage cross-functional Agile projects for timely execution.
  • Provide feedback and direction to vendors and procurement teams.
  • Support preparation of presentations for internal and external stakeholders.

Qualifications & Skills

  • Bachelor's degree in Product Design, Hospitality, Sensory Science, or related field (Master's preferred).
  • 7–9 years of experience in consumer-focused product and service development.
  • Minimum 5 years in product innovation, preferably in hospitality, aviation, or luxury services.
  • Experience with branded food products and/or olfactory design highly desirable.
  • Strong knowledge of sensory design, usability, and customer experience.
  • Excellent communication, presentation, and stakeholder management skills.
  • Ability to work independently in a fast-paced, cross-functional environment.


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