Voice Process

Job Title: Operations Manager – Voice Process Lead Overview:The role is responsible for leading voice operations across multiple teams/projects, managing key performance indicators (KPIs), and ensuring service level agreement (SLA) adherence. Key Responsibilities:Lead voice operations across multiple teams/projects to ensure seamless customer...

Role: Customer Relationship Officer (International Voice Process)Location: KochiSalary: ₹18,000 – ₹20,000 (with ESI & PF benefits)Shift Timing:12:30 PM to 9:30 PM1:30 PM to 10:30 PMRequirements:Excellent proficiency in English (international communication standard).Strong customer handling and communication skills.Ready to work in rotational shifts as...

We are seeking a dedicated and skilled voice process professional to join our team. The ideal candidate will have excellent English skills and be a confident communicator.This role involves working in a fast-paced environment, updating CRM systems, making outbound calls, verifying customer data, and capturing additional information. You will work closely...

Job Title: Voice Model DeveloperJob Summary:A skilled Voice Model Developer is required to design, develop, and optimize voice models for a range of applications.Key Responsibilities:Design and implement deep learning models for voice synthesis (e.g., TTS, voice cloning).Implement and optimize neural network architectures such as Tacotron, FastSpeech,...

Job Summary: We are seeking a dynamic and detail-oriented Voice-Based Virtual Medical Assistant (VMA) who will handle both voice-based interactions (inbound/outbound calls) and real-time medical documentation tasks. This role involves communicating with healthcare providers, patients, or clients over the phone while ensuring accurate documentation of...

Key Performance Indicators and Operational ExcellenceWe are seeking a highly skilled Operations Manager to lead our team of supervisors, team leaders, and agents in meeting performance Key Performance Indicators (KPIs) & Service Level Agreements (SLAs).The successful candidate will be responsible for managing day-to-day operations of the voice process,...

Job DescriptionSupport customers via phone, chat, and email for technical and service-related queries.Troubleshoot basic installation, configuration, and usage issues across devices.Handle renewals, refunds, and general service requests.Escalate complex cases and ensure proper documentation and follow-up.Share customer feedback with internal teams and stay...

Customer Support AssociativeOrthoFX is the first all-in-one aligner solution preferred by doctors. We transformpractices and patient lives through our innovation, technology, and value-added servicesso that doctor's focus is only on delivering the best patient care. Designed using ourpatented, highly advanced polymers, our aligners deliver continuous optimal...

Roles and ResponsibilitiesHandle international customer calls, emails, and chats to provide excellent customer service.Resolve customer queries and concerns in a timely and professional manner.Collaborate with team members to achieve sales targets and improve process efficiency.Stay updated on product knowledge and company policies to handle complex issues...

Role & responsibilitiesRespond to customer inquiries via phone, email, and chatResolve issues and provide solutions in a timely mannerMaintain customer satisfaction through effective communicationDocument and track customer interactions and resolutionsCollaborate with internal teams to resolve complex queriesStay updated with product knowledge and customer...